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“Look around and check what you're getting” 2 of 5 stars
Review of Menlo Park Hotel

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Menlo Park Hotel
4.0 of 5 Hotel   |   Terryland | Headford Road, Galway, Ireland   |  
Hotel amenities
Ranked #5 of 56 Hotels in Galway
Perth, Australia
Senior Contributor
27 reviews 27 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
11 helpful votes 11 helpful votes
“Look around and check what you're getting”
2 of 5 stars Reviewed July 27, 2013

We stayed for two nights and had to ask for a room change after the first as we had been placed in a room overlooking the roof and ventilation system of the kitchen (Menlo Park call this an Economy room). This made opening a window unpleasant due to the noise and smell - the room therefore became quite hot and stuffy - to cap it all, we had paid for a standard room, not an Economy! To be fair, we were transferred to a more appropriate room after we asked for a change. This room faced the road and was also quite noisy with or without the windows open. The rooms themselves were reasonably appointed, clean and modern. The breakfast selection was good. The hotel is a reasonable walk to the town centre if you like walking - its not very picturesque however and you are along a main road. Surely to be a four star hotel, ALL the rooms you hire out should be of at least that quality, not just some. Look around and see if you can do better and if you do book, make sure you get what you paid for.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, September 11, 2013
Dear Peter
Thank you for your review and for your feedback. I apologise that you say you were allocated an economy room when you had paid for a standard or classic room. The economy rooms are those which are over the Function area and we like guests to be aware of this when booking, more so at weekends as we rarely have music or weddings during the week. All of our economy and classic rooms are of similar standard, decor and furnishing. Our Superior rooms of which there are 16 have king beds and larger bathrooms and are individually decorated. There is a nicer walk into town via The Dyke Road. One turns right out of the hotel and goes in the direction of Menlo Village & Pier but turn left back into the city. We do continue to offer excellent value when booking direct on our website. If you enter “Tripadvisor” as the promotional code, you can avail of discounts at certain times, subject to availability. Thank you for your positive comments about the breakfast. We hope you had an enjoyable stay in Galway and a great holiday.
Kind regards from all the team..
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676 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
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English first
Thurles, Tipperary, Ireland
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 25, 2013

fantastic hotel and staff very helpful and friendly and the food was excellent very close to the city and the guiness was beautiful will definately stay there again
Would recommend it to any of my friends and family

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, July 29, 2013
Dear Siobhan
it is great to get good comments- not just about the food, but the Guinness .. We have a great local trade so that is extremely important!
So delighted you enjoyed your stay with us .. we really look forward to welcoming you back again.l
Kind regards from all at The Menlo Park..
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Cork, Ireland
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 of 5 stars Reviewed July 25, 2013

This hotel was only OK, we booked through the Supervalue site which had a deal of €170 for 2 people for 2 nights including breakfast very good deal but cheap comes as a price - hotel was extremely quite (mid week) but we were clearly given one of the most basic, bland (definitely needs to be modernised) rooms in the hotel!! We got a glimpse into many other rooms as housekeeping kept all the doors opened of the rooms on our floor after they have been cleaned and they were away 'nicer' rooms!! You certainly get what you pay for. Breakfast was only OK again quite basic, I believe you should be given proper dinner plates (as this is what every other hotel gives) but the plates provided were in between side plates and dinner plates. No tomatoes or fried eggs and only two slices of toast given for two people (one slice each is quite mean!) No staff on the floor for us to even ask for these items or extra toast! If you pay cheap you are not valued as a customer and given the most basic of things!!

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, July 26, 2013
Dear Shel1984
Thankyou for your review. I have taken note of your main issue and wanted immediately to
put things in the proper perspective. Fristly Supervalu Getaway breaks are a very valued partner of ours and we have very many guests who are repeat customers for many years. The clientele from Supervalu are very valued customers and while the rates offered via this channel guarantee excellent and consistent value for Supervalu clients, we would take issue with your saying that they are cheap.. Therefore your assertions in this case I am afraid are just not true and we do not accept this at all. Secondly we offer all kinds of deals and promotions and to say that if a guest pays a cheaper rate, that they are not valued as a customer is very wrong!

In relation to our rooms, we do have superior rooms and we would be genuinely delighted to offer you a free upgrade should wish to visit again. Should you wish to book with Supervalu, you can call the call centre and let them know that you have been offered a free upgrade. Their very capable staff will ensure that this is done for you.
In relation to your comments about the breakfast. We do use breakfast plates for breakfast.
Breakfast consists of a full buffet option with other extras such specialities as Pancakes, Omelettes and Gluten Free options on a menu. We would certainly not think of ourselves as mean in what we offer and it is most regrettable that you felt this way. Thankfully most other reviews from our guests strongly counter what you have said about our staff and service. However, we take all comments and feedback very seriously, issues are discussed thoroughly at our Management Meetings and everything is very valuable. Thank you.
As earlier stated, please do let us know should you consider a return visit and we can arrange for you to have a complimentary upgrade to one of our superior rooms.
With kind regards from all the team....
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Ireland
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed July 23, 2013

This is a lovely hotel, staff are very helpful and friendly. It's a 20 minute walk into the center of Galway. The breakfast was delicious and lots of different foods on offer. Rooms were nice and clean. I would not hesitate to stay here again!

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, July 29, 2013
Thank you very much for your lovely review. We look forward to welcoming you back again.
Kind regards from all of the team.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed July 22, 2013

We booked a two bedroom apartment for our family of four. When we discovered our bedroom window (which was on the ground floor beside the parking lot) would not lock, we requested another room. Staff was extremely helpful and apologetic and helped us move to a room inside the main hotel. This room was much nicer than the apartment and we were very happy with the switch. The main hotel was lovely and we would definitely recommend it over the apartments.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, July 29, 2013
Dear Robyn
We are delighted that you enjoyed your stay with and thank you very much for the recommendation. We are delighted that you enjoyed the hotel and that it suited your requirements. The Apartments do get great feedback also and they provide really spacious
facilties, especially for families. We do hope to have the pleasure of welcoming you again in the future. Kind regards from all the team..
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Aberdeen, United Kingdom
Top Contributor
68 reviews 68 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed July 21, 2013 via mobile

Hotel was very good, pretty easy to find off the main road and about 20 minutes walk from the town centre. Rooms where good, clean with all the facilities you would expect (including decent wifi). Rooms where also a decent size as was the bathroom. We didn't eat at the hotel in the evening but we did have breakfast which was excellent. It has its own parking and is very close to a few local stores should you need anything. Can't think of anything to complain about and I would definitely go again.

Stayed July 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, July 29, 2013
Dear Terry
Thank you for your great review. We really appreciate it. Delighted that you enjoyed the WIFI!
We recently put in new boosters, so it's good to know that this is working well for guests.
We look forward to welcoming you back again.

Kind regards from all the team..
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Baltimore, Maryland
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 16, 2013

We stayed there for a night - the service is very good and there is absolutely nothing to complain about. The only drawback is, that it is not super close to the center of the city but on the other hand the prices are very fair.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMMGalway, Guest Relations Manager at Menlo Park Hotel, responded to this review, July 29, 2013
Dear FreddyFresh
Thank you for your review and rating. We are delighted that you enjoyed your stay with.
Thanks also for your recommendation in relation to the value on offer. We always offer the best available rates on our own website.
We hope to see you again.

Kind regards from all the team..
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Menlo Park Hotel

Address: Terryland | Headford Road, Galway, Ireland
Location: Ireland > Western Ireland > Province of Connacht > County Galway > Galway
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Romantic Hotel in Galway
#4 Business Hotel in Galway
#5 Luxury Hotel in Galway
#7 Family Hotel in Galway
Price Range (Based on Average Rates): $
Hotel Class:4 star — Menlo Park Hotel 4*
Number of rooms: 70
Official Description (provided by the hotel):
Excellent service and a friendly atmosphere are key to the success of this 4 star hotel. It offers 70 quality rooms with 16 superior rooms. Food and beverage facilities include bar/carvery and full restaurant with the best of local produce.Meeting facilities onsite - only 10 mins walk from Galway centre. ... more   less 
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Also Known As:
Menlo Park Galway

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