This hotel is lovely. The room we had was spacious with plenty of storage and a nice big bathroom with enough shelving for all our toiletries. We were with a coach party and although very well catered for, we were disappointed to get frozen green beans and carrots with every evening meal for 4 nights even with battered fish and beef burger. No doubt, the al a carte menu may well have been better. My other grumble is that the bar appears to be used as a local pub which was ok but one evening when a football match was on, none of out coach party could get into the bar as it was packed with local men who had placed chairs over all the floor space facing the screen and not a woman in sight, all watching the football. This annoyed me because after all, we had paid to stay in the building and the locals hadn't. I didn't complain. One member of our party had requested that her table get served their food as promptly as possible because they were going out to see a Show. This person was then served last every single time. One morning we were having an early breakfast and the hot food wasn't ready. While waiting for it, I said to my husband that all I wanted was scrambled eggs. The girl putting the food out, then really took her time and kept us waiting as long as she could and a pot of porridge was put where the scrambled eggs had been every other morning so I got myself some cereal instead. The scrambled eggs did get put out eventually, but I felt that complaints would not go down well. Grumblers seemed to get discreetly punished.
Having grumbled about these minor issues, I would still recommend this hotel and I think if we had been on our own and not with a coach party, we would have experienced better food.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your review. it is heartening to note that eventhough you had issues with your stay that you would still recommend us and come back to stay with us again. We do hope that you will and we will be delighted to extend a very warm welcome.
We do have a great bar trade and we are fortunate to have the patronage of the locals. We do have our cocktail lounge area adjoining the bar for hotel residents where there is no TV. Adjoining that we have the conservatory area and outside patio available so even when there is a match on in the bar, there should be plenty of space for hotel residents.
In relation to your comments about the food. We do have a lot of tour groups of every kind of nationality staying with us and we offer a varied range of menus .. usually roasts, fish, vegeatarian and speciality dishes. These menus are rotated every evening as are the vegetables. This is basic practise. In relation to staff being partisan towards guests who complain, I am very sorry you feel this way, however, we have well trained staff who understand guest care and your comments have surprised us. In saying that all comments are taken and considered by our management team and these are very valuable in helping us to assess and improve our product, our service and our food so thank you sincerely for taking the time to give us your valuable feedback.. Kindest regards from all the team here.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.