Last weekend, a group of us girls from work headed down to Galway for the weekend and decided to stay in the Menlo Park. First and foremost, for those looking to stay in the Galway area, the hotel is in a great location!
The rooms were well laid out, spaceous and above all else, spotless. Added bonus, duvets!!! So much nicer than the throws you generally get.
On the first night, we ate dinner in the hotel restaurant. The meal was beautiful and the service was top class. The hotel bar had a lively atmosphere and live music and it was a pleaseure to sit there and enjoy the ambience.
Our stay in the Menlo Park was excellent value for money and the staff have to be one of the best things about the hotel, friendly, warm, welcoming and nothing was too much trouble for them.
Highly reccommended!!

First the good - Good location, fairly modern, clean and rates are reasonable. The quality of the food was OK.

Now the bad - We arrived early on a Saturday morning. Understandably, our rooms were not ready but we were told they would be available within two hours. 6 hours later, we finally were able to go to our rooms. The heat was not working, and the staff person sent to fix the problem told us that it would be OK in 15 minutes. There was only a slight improvement in the room temperature over the length of our stay.

On Saturday night there was a very large party at the hotel. The noise level was unbearable, and we complained 3 times to the front desk. We were told that the situation was out of their control. The noise finally died down at around 2:30 AM.

The next morning, we were told that the party was intended for a crowd of 100, but 250 people showed up! Apparently, the night staff could not control the crowd, etc. You get the picture...

At check out time, I complained to the Manager, who offered to take a day's food charges (25 euro) off of the bill. I objected, and after much deliberation, I was given credit for one night's stay for both of our rooms. This was a fair gesture by the hotel Manager.

I did not feel that this was anywhere near a 3-4 star hotel due to the overall experience.

This seemed to be a hotel trying to be great, but mostly failing.

The first two days of our stay coincided with the Galway races, so it was packed. We were given a recently decorated "upgrade". However, the redecoration was so recent it wasn't complete. Wires came from the wall ready to receive wall lights, and the room safe wasn't bolted down or activated. Neither was a big deal, but nor did the report get anything done about them.

The food available bore no resemblance to the menus in the room or the elevator. In fact the restaurant food was good, though with a more limited menu than I'd anticipated. The bar food, though, was cooked to destruction, and from our experience should be avoided at all costs.

Having said that, the staff were pleasant, and helpful on anything which didn't involve changing what went on. The location wasn't bad for touring, but it was really much more of a city location than I'd expected.

We'd go back if we had to, but we'll certainly look elsewhere when we're back in that area.

Seems like lots of younger people like to stay here since it is somewhat reasonably priced. Lots of folks on stag/slag night getting drunk and being as loud as they could possibly be. When we called the front desk, there was no answer. I would not stay here again. Location-wise its not all that far from city centre. About a 20 minute walk.