This hotel describes itself as four star but is no star in my opinion. We had booked a non-smoking room for a wedding and were shown two horrid rooms stinking of cigarette smoke on arrival and ended up in an adequate room (the third shown), not fresh smelling and with very old bed linen. The meal was adequate. The waiter/waitress service was excellent. Front desk service was abysmal both on arrival and for the extent of our stay. Toilet paper ran out at the wedding venue early in the evening and a request for paper at the desk resulted in an empty stare and no action. It was not until I crossed the hotel foyer with as many toilet paper rolls as I could carry (from an alternative toilet) that any attempt was made to remedy the situation. I was told that the paper was scarce because "there is a wedding on". I said that I was a member of the wedding party and that elderly relations were waiting in cublicles for paper and that it was a disgrace. No apology was forthcoming either then or the next day on checkout. An utter disgrace of a place.

We had our wedding reception at the Ardilaun and it was just fantastic.

We were so well taken of, everything went according to plan and the whole day was just perfect.

We would highly recommned the Ardilaun for a wedding reception.

Loved it, loved it, loved it. Really enjoyed our stay there. Would highly recommend it to a friend. Food is great, service is fantastic, really really pleased overall.

And very reasonably priced also!

My wife and I stayed at this hotel for one night in order to attend a friend's wedding and were extremely diappointed with our stay. On arrival to the hotel at 12.30pm I went to check in but was informed by a quite rude young lady at reception that there were no rooms available and that we would have to wait until 2.30pm to check in. I informed her that my wife and I had to change for the wedding ( which was in Galway city at 2pm) but she just shrugged her shoulders and said there was nothing she could do. However, a nice young man came out from a office behind reception and said that although he had no hotel room available for us we could change in a changing room in the hotel's leisure centre. For 280 euro for a night's stay at this hotel I found this unacceptable. Luckily for my wife she met a friend who had stayed the night before in the hotel and she allowed her to prepare for the wedding in her room. As for myself I had to change in a cubicle in the hotel's pub bathroom (charming u might say!) Overall the staff at the hotel very very accomodating and friendly. The service at the wedding was excellent although the food wasn't. As for the rooms I would have to say that they were plain and boring. Not something you would expect from such a prestigious hotel . On a good note breakfast in the morning was quite good.