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The Ardilaun Hotel: Traveler Reviews


The Ardilaun Hotel
Taylor's Hill, Galway, Ireland
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Traveler Reviews

58% Recommend
3.5 of 5 stars 77 reviews
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not four star

The Ardilaun Hotel

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1 of 5 stars
segocia 6 contributions
blackrock
Oct 20, 2008 | Trip type: Couples
2/3 found this review helpful

This hotel describes itself as four star but is no star in my opinion. We had booked a non-smoking room for a wedding and were shown two horrid rooms stinking of cigarette smoke on arrival and ended up in an adequate room (the third shown), not fresh smelling and with very old bed linen. The meal was adequate. The waiter/waitress service was excellent. Front desk service was abysmal both on arrival and for the extent of our stay. Toilet paper ran out at the wedding venue early in the evening and a request for paper at the desk resulted in an empty stare and no action. It was not until I crossed the hotel foyer with as many toilet paper rolls as I could carry (from an alternative toilet) that any attempt was made to remedy the situation. I was told that the paper was scarce because "there is a wedding on". I said that I was a member of the wedding party and that elderly relations were waiting in cublicles for paper and that it was a disgrace. No apology was forthcoming either then or the next day on checkout. An utter disgrace of a place.

  • Liked — Waiter/waitress service was excellent
  • Disliked — There was nothing else whatever to recomment the place. Abysmal in all ways possible to describe including insulting behaviour on front desk.
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 50-64
  • Member since October 20, 2008
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $239 (year-round)
Gorgeous wedding

The Ardilaun Hotel

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5 of 5 stars
KatieJaneGalway 1 contribution
Galway
Sep 29, 2008 | Trip type: Couples

We had our wedding reception at the Ardilaun and it was just fantastic.

We were so well taken of, everything went according to plan and the whole day was just perfect.

We would highly recommned the Ardilaun for a wedding reception.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay September 2008
  • Visit was for Honeymoon
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since July 10, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $239 (year-round)
Loved it!

The Ardilaun Hotel

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5 of 5 stars
Tricked88 3 contributions
Cork
Aug 9, 2008 | Trip type: Family
0/1 found this review helpful

Loved it, loved it, loved it. Really enjoyed our stay there. Would highly recommend it to a friend. Food is great, service is fantastic, really really pleased overall.

And very reasonably priced also!

  • Liked — The food, the general impression you get of the place
  • Disliked — Nothing!
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay July 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 18-24
  • Member since July 30, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles
  • I selected this hotel as a top choice for Beach / Sun, Great food / Wine, Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $239 (year-round)
Disappointed!

The Ardilaun Hotel

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2 of 5 stars
frontera 3 contributions
Ireland
Jun 18, 2008 | Trip type: Couples
1/1 found this review helpful

My wife and I stayed at this hotel for one night in order to attend a friend's wedding and were extremely diappointed with our stay. On arrival to the hotel at 12.30pm I went to check in but was informed by a quite rude young lady at reception that there were no rooms available and that we would have to wait until 2.30pm to check in. I informed her that my wife and I had to change for the wedding ( which was in Galway city at 2pm) but she just shrugged her shoulders and said there was nothing she could do. However, a nice young man came out from a office behind reception and said that although he had no hotel room available for us we could change in a changing room in the hotel's leisure centre. For 280 euro for a night's stay at this hotel I found this unacceptable. Luckily for my wife she met a friend who had stayed the night before in the hotel and she allowed her to prepare for the wedding in her room. As for myself I had to change in a cubicle in the hotel's pub bathroom (charming u might say!) Overall the staff at the hotel very very accomodating and friendly. The service at the wedding was excellent although the food wasn't. As for the rooms I would have to say that they were plain and boring. Not something you would expect from such a prestigious hotel . On a good note breakfast in the morning was quite good.

  • Liked — Breakfats and the friendliness of the majority of staff
  • Disliked — Check-in policy and a quite rude young lady at reception
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since August 02, 2006
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $239 (year-round)
Bate and switch

The Ardilaun Hotel

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1 of 5 stars
Linworldtraveler 6 contributions
oklahoma
Jun 17, 2008 | Trip type: Friends getaway
1/1 found this review helpful

After visting this hotel, and straying 3 nights I think people should know that alot of the rooms have not been redone . They still have the pink and blue Laura Ahsley style wallpaper and
and fabrics that was in style 20 years ago. No where on the web page does it show this type of room. I was told it had been completely redone so I was surprised to see such rooms.
I had booked a double room as single occupancy and I got a room 8' wide x 9' long. - with 1 twin bed.
The bath was tiny with a 2 x2 shower in the corner. I was quoted a double room price. I also asked about an elavator in the hotel as I have knee problems and didn't want to go up and down stairs.
I was told "yes" they had one. When I got there they put me in the old wing with no elevator. I asked to be moved but because of the tour business and being booked up they had no other rooms to move to so they said. I finally asked to talk to the manager Maureen and she agreed that my room was not of 4 star quality . Only when I challanged her on the room size did she agree to give a reduced rate for the single room. ( it was a pepaid rate ) We will see if that happens.
Several other prople in my party had the same experience.
I feel they did an old bate and switch. Stay away !.
LK in Oklaoma

  • Liked — The restaurant
  • Disliked — room
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
  • Date of stay June 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 50-64
  • Member since March 07, 2005
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $239 (year-round)
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The Ardilaun Hotel Also Known As

Address: Taylor's Hill, Galway, Ireland