My GF and I stayed and dined there on our tour through Ireland. We arrived right at dusk. To be honest we didn't get a chance to experience the full range of the hotel, we were only there one night and left the next morning. Since it was the off season there were not many people around. The place had the feel of a summer retreat I just felt like we were missing something. The food was okay, but we were the only people under 40 in the restaurant. The view was beautiful from our room but the heat was not up to par. I wouldn't be opposed to staying there again, just not at the full rate. It really felt like a place for the retired crowd.

We arrived at this hotel on Sunday 1st April for a prepaid 3 night stay at the end of a four week trip around Europe. At first glance the lobby and public area were beautiful - but being April Fool's Day, the joke was on us!

Although we had prepaid B&B this was the only property in four weeks that demanded they be allowed to swipe our credit card "for incidentals" upon check-in!

When we got to our "superior" room we discovered problems. We had reserved a non-smoking room yet it was one that had been previously occupied by a smoker. There is no non-smoking floor. Non-smoking signs on room doors seem to be changed at random all along the corridor.

The kettle and base in our room were absolutely filthy - and remained so despite our placing them conspiciously for cleaning on the desk. We found ourselves walking on discarded peanuts when our bare feet mistakenly strayed beneath the bed.

The blue upholstered chair at the desk had holes worn through the fabric. Furniture in many cases had all traces of varnish worn down to the bare wood.

The view from our side room was a glimpse of Galway Bay - seen through the hotel's construction site and blocked off gardens and inaccessible seafront.

The restaurant was another situation entirely. Upon arrival one is greeted by a "please wait to be seated" sign - and then told by staff to "sit anywhere". Great, BUT, as soon as we sat down another staff member says we can't sit there because "the table is not set for breakfast"!

Unlike most hotels we stayed at there is no buffet breakfast. One must order from a menu. This became a challenge when we ended up with a waiter whose only ability to speak English was to attempt to convey that he could not speak English! Well, we did manage to get our breakfast, one tiny egg plus a few assorted meats.

We just cannot believe this property can get away with treating customers/guests so indifferently. On their website they make a great point in dissociating themselves with Galway's water problems. However, this open attitude does not continue into being honest about construction. Only upon arrival and checking in does this become obvious. Too late for many, especially guests who have prepaid or being cajoled into swiping their credit cards!

A great way to celebrate our 39th wedding anniversary!

My boyfriend and I visited recently and weren't overly-impressed with this hotel. Our room was right next to the maid's closet and the floors were VERY creaky. We heard the maid walk in and out of the room starting at 7am probably 50 times. We also weren't impressed with the food and the dining room. We ate most of our meals here and every time we went to the dining room they played this really awful elevator music that made us opt for room service. The population of the hotel was also older--as thirty-somethings we were hoping for some place a little bit more hip. The bar was nice and our view was great. We also liked the chocolates left on our pillows. Overall though, a forgettable experience.

Stayed for two days just after the New Year, where we rented two rooms.
First the good points
- great swimming pool
- great food
- great foyer
- great views
Now for the bad points
- lots of wood lice in one of the bedrooms
- terrible paint job in both rooms, very poor job
- shower didn't work
- refused to guarantee family rooms or adjoining rooms, receptionists seemed to make a point of this, must have been part of the training
- told us they were 10 mins outside Galway, they're more like 30