I can't believe this is a 4 star hotel (so they say themselves)! Myself & my husband stayed there last weekend, and nearly the only good thing about it was that it was free (hubby had won it as a prize), which is the only reason we didn't make a big fuss about it. First the good points : Lobby very nice, good secure & free carpark, lovely cafetiere in room with real coffee, and it's proximity to the city centre (walking distance). Bad points : the immediate surrounding area is horrible - enormous unattractive coal yard on one side (coal trucks coming in and out 24 hours a day), giant industrial oil company's chimneys on the other side, very high ugly brick wall between the two, and the harbour at the back (though most of the harbour view is blocked by a development of ugly flats). The only other available view is below - the carpark.
Our room (111) looked out on the high brick wall at the front, but the road was very noisy with heavy goods vehicles going by all night. The room was a good size but very unimaginately decorated (for what is described as a modern 4 star hotel) - more like a travellodge type place. Furniture cheap argos/ikea type stuff. Bed very hard. Bathroom dreadful - badly in need of refurb, shower into bath and the curtain sucks in to you as you're standing there and sticks to your body throughout the horrible experience. YUK! Walls paper thin and could hear everything either side and out in the corridor - not very private or relaxing.
Dinner was dreadful - waitress INSISTED "Sauvignon Blanc" was red wine. Menu sounded appealing but we were very disappointed. Hubby's minute steak was minute, was well done rather than rare, and smothered in what tasted like bisto gravy rather than the creamy peppercorn sauce described. My chicken was dry & overcooked and accompanied by a "cucumber & honey raita" which was sickeningly sweet and very unattractive looking on the plate. Served with potatoes, carrots & mange tout (all boiled till v. soft) and two of the potatoes were actually green!Waitress was not able to tell us if the cream in the profiteroles was sweetened as "the profiteroles come in already filled" - imagine, a 4 star hotel that readily admits they don't make their own desserts!
On to breakfast, served by request in our room : They got the order completely wrong and hubby ended up with no sausages or bacon (till I shared), his beans were crispy (yes, CRISPY!) - had obviously been left under a heat lamp for quite some time and they hadn't even bothered stirring them to try to cover it up! Eggs were completely rubberised and inedible. Orange juice tasted like a manufactured mixture between grapefruit juice & orange juice - had never seen a real piece of fruit. Grapefruit was out of a tin. Coffee was cold (actually cold) and like tar - so much so that the milk didn't turn it brown, it turned it dark grey. We had to go out for breakfast straight away.
Feel I've said enough! Can only guess/hope that the hotel's entire kitchen staff had walked out earlier on Friday - they couldn't possibly have a head chef or even a commi chef in that kitchen.
Wouldn't go back there again, even if it was another free weekend.









