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Westwood House Hotel: Traveler Reviews


Westwood House Hotel
Hotel class 4 of 5
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Dangan, Upper Newcastle,, Galway, Ireland
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Traveler Reviews

85% Recommend
4.0 of 5 stars 62 reviews
Excellent
25
Very good
27
Average
4
Poor
5
Terrible
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Business (8)
Couples (24)
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“Good, the Bad and the Ugly”

Westwood House Hotel

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2 of 5 stars
Gladwrap 10 contributions
Dublin, Ireland
Apr 16, 2007 | Trip type: Couples
4/9 found this review helpful

We stayed here for 3 night over the Easter weekend in a junior Sweet. The room was a really nice spacious room as you expect from a suite, and looked newly decorated. We had an evening meal as part of the weekend. We are big seafood fans and thought the menu looked good. The food was terrible however. We had crabclaws for starters that were fried from a burned pan and were completely ruined. They even managed to make Monkfish totally bland. Maybe the regular chef was off, The wine list was decent..
Our big story however was the hotel held a 21st and an 18th separate birthday parties on the Saturday night. The noise was very excessive and when I complained I was told their was no security, as they didn't turn up for work. We were awake until after 3am. I am told functions are frequent here and can only assume the hotel mainly caters for weddings etc at weekends and business users during the week as there was a business park across the road. Outside of that I think not, which may explain why they didn't build any kind of leisure area.
Nobody either the next day or upon checking out took the time to approach us to apologise or make any gesture after the noise situation. as we had made our feeling known to a manager. We didn't bother speaking about the restaurant. Staff were poorly trained especially in the restaurant. I dont blame the staff for this as it's up to the hotel to train them. I even had the room service guy hand me a huge breakfast tray all in, standing in the doorway as he didn't want to come in and put it on the table.
The architect of this building has a lot to answer for putting the door to function room (knowing about the smoking ban) outside the windows of their suites..
If you are going to Galway for a family or couple weekend I suggest avoid here. If in Galway and you love seafood, I would suggest however a restaurant called O'Gradys on the pier in Bearna. Amazing fresh seafood and some great wines. Our highlight of the weekend.

  • Liked — The fact it was on the road to Connemara
  • Disliked — To much to mention - probably badly run
  • My ratings for this hotel
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since April 16, 2007
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Families with young children, Tourists
  • I selected this hotel as a top choice for Beach / Sun, Museums / Cultural / Historical sites, Outdoor / Adventure, Great food / Wine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Management response from GM1Galway, General Manager
(Management representative)
May 11, 2007
If I could address, in turn, each point rasied in this review.

The Junior Suite referred to in this review was a complimentary upgrade!

The security company booked did fail to show on the night in question but that was through no fault of the hotel and a senior manager was drafted in to cover and police the parties along with his colleagues. No more than 5 persons were allowed out to smoke at any one time in an effort to keep any noise disruption o a minimum.

It is unusual for us to cater for two such parties on one evening but with years of experience in the organising of successful events we are fully aware of the requriement to run an orderly house.

Our reasons for not developing a leisure centre at the hotel are many fold and have little if anything to do with our current mix of business.

You spoke with our Deputy General Manager on the morning of your departure who did apologise and I would like to re-iterate that apology now. No other points were raised with our manager that morning.

Our restaurant staff are trained people who take to their tasks professionally and in a friendly manner.

The building was designed and opened seven years ago which is obviously prior to the introduction of the smoking ban!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Average price*: $212 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice hotel, but definitely not 4 star”

Westwood House Hotel

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3 of 5 stars
Gerry_Ryan 21 contributions
Dublin
Apr 16, 2007 | Trip type: Couples

My girlfriend and I are just back from a weekend in the hotel. Set just outside the city, it's perfect for a city break (about 10 min walk from Galway centre). Staff are very friendly and helpful and the room was average, nothing special.

I really am at a loss to see how this hotel is rated 4*, I would say it's a definite 3*.

Nice hotel for a city break and reasonably priced as well.

  • My ratings for this hotel
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Romantic getaway
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since February 05, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for A romantic getaway, Girlfriend getaway, Older travelers, Families with young children
  • I do not recommend this hotel for Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $212 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Westwood House is a winner”

Westwood House Hotel

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4 of 5 stars
Travelz4me 5 contributions
North Andover, MA
May 20, 2006
5/6 found this review helpful

We stayed at the Westwood House Hotel as part of a tour group. Our room was large and very clean. The food was very good and well presented. The reception area is full of comfy places to sit and has wonderful marble flooring. The floors all along the perimiter of the reception area were all stone and very nice to look at. Bathrooms in the room were spacious as well. The shower/tub had no shower curtain, but had a half door, so you have to be careful about getting water all over the floor. Beds were ok, but not the most comfortable.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2006
  • Member since May 20, 2006
  • I recommend this hotel for Young singles, An amazing honeymoon, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $212 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“A Very Nice Hotel”

Westwood House Hotel

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4 of 5 stars
elames 11 contributions
Luray, Virginia
May 12, 2006
4/5 found this review helpful

We were booked into this hotel by our tour group. It was one of the nicer stays we had throughout Ireland. Our room though a bit small, was bright and cheerful and clean. The furniture was high quality and comfortable mattress.

The service was excellent and meals though presented very formally were just ok.

By the 5th day of our tour, when we saw pancakes on the menu, many of us were thrilled. We anxiously ordered a stack of pancakes with maple syurp..only to be disappointed when we were brought 2 folded crepes which were hard and cold accompanied by 2 canned peach halves. What a dissapointment!

The Friday we checked in there was a wedding reception at the hotel. It lasted from 5pm - 2:30 am!! Thankfully we were not over the reception area. But others on the tour who were became very upset at not being able to get to sleep because of the loud music and then the band packing up below their room at 3 am.

  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
  • Date of stay May 2006
  • Member since March 08, 2005
  • I recommend this hotel for An amazing honeymoon, Tourists
  • I do not recommend this hotel for Great pool scene
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $212 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great stay”

Westwood House Hotel

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5 of 5 stars
A TripAdvisor Member
Dublin, Ireland
Feb 21, 2006
6/6 found this review helpful

We spent a weekend in Galway recently and loved it. I would recommend the Westwood House Hotel for clean, spacious rooms, friendly staff and excellent food. For a 4 star hotel it is very reasonable, probably because it's about a 30min walk to the city, but taxis are very affordable, with the friendliest taxi drivers I have ever met!
I'd also recommend the Quay St Restaurant. Though small with questionable decor, I can't remember the last time I had such a great meal.
Galway is alot of fun, I'd recommend a visit to anyone.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $212 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Westwood House Hotel Address

Dangan, Upper Newcastle,, Galway, Ireland