I have been bringing clients to this pub for many years and never had any bad experiences. The barman that I encountered yesterday was not only rude, but clearly lacked any customer service skills which should be a must, especially as the pub is a tourist attraction in itself. I messaged via their website my concerns and as yet have not had a reply, again a clear lack of concern for their paying customers. There are lots of great pubs in Dublin with lots of great bartenders and would suggest tripadvisor visitors to save themselves the embarrassment by going into a pub, to pay money to be treated in such a poor way. The bartender in question was clearly in authority as he spent the time we were there, shouting at his staff, again in such a rude way which I'm sure made other patrons uncomfortable. The line was crossed when he felt the need to speak to a paying customer in that same way. In reading previous 'bad comments' about this place, it is clear that a change in ownership/management is the reason why it has started to get bad reviews. Maybe a drop in patrons will change that. I work in an industry were recommendations are given to visitors from other countries and we will no longer be recommending this establishment, instead, we shall advise them to visit some of the other great pubs Dublin has to offer, that will make them feel welcomed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.