Same comments as others regarding road construction but by chance managed to spot the hotel and manoeuvred through pylons. Our daughters' room was supposed to have 2 twin beds and did not so they asked for a different room. They were given a smoking room so asked for another room change - met with frustration by front desk. The third room was on the ground floor with broken window so called to let them know & someone came to their room and realized they couldn't fix the window so gave them a fourth room - disabled accessible so the shower did not have an effective closure resulting in water all over the bathroom floor. Moreover, the twin beds were more the size of cots than twins. Perhaps this is Europe. While trying to take things in stride, I mentioned it to the front desk manager the following morning. He was rude and aggressive saying I should have requested a non-smoking room and that they were busy and full. I told him it was the responsibility of the hotel to ask us (seeing as the original booking was mixed up). I asked him about breakfast and we had missed it by about 15 minutes so I asked where we could have a meal. He motioned to the adjacent restaurant. At this point, I'm sure he could read the displeasure on my face as I had not expected to be chastised for pointing out the inadequacies of our daughter's experience so he ran ahead and said he would ask the staff to prepare us breakfast. While we were appreciative, the kitchen staff (not the female server - she was good) met us with attitude such that it was clear we were putting them out even though other patrons were still eating breakfast and the cereal, coffee and fruit bars had not yet been cleared away. When we returned to our rooms very late that night, there were a couple of water bottles with chocolates, bathrobes and slippers, presumably left to make up for poor service although we were checking out the following morning. I'm afraid this was too late. The damage had been done with response and attitude earlier in the day. Had he simply acknowledged our concerns and said sorry on behalf of the hotel, or even offered free breakfast for our daughters' inconvenience, we would have left happy. Rooms are on par with 3 star hotels by North American standards and not worth the money. The walls are thin as we were there same time as several youth sports teams and could here them running up and down the halls. A very disappointing way to end our otherwise blissful 2+week vacation in Ireland.
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- Also Known As:
- Louis Fitzgerald Dublin
- Hotel Louis Fitzgerald
- Louis Fitzgerald Hotel Dublin