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“Great staff and super rooms” 4 of 5 stars
Review of Hilton Dublin Kilmainham

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Hilton Dublin Kilmainham
4.0 of 5 Hotel   |   Kilmainham, Dublin D8, Ireland (Kilmainham)   |  
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Ranked #33 of 177 hotels in Dublin
Dublin, Ireland
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Great staff and super rooms”
4 of 5 stars Reviewed June 5, 2013 via mobile

Good value for a well located hotel just outside city centre. All city centre locations are close some within short taxi or bus trips. Rooms excellent and staff very attentive. Location means its nicely quiet at night.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Hilton Dublin Kilmainham, responded to this review, July 1, 2013
Dear LooCan
Thank you for kindly taking the time to leave such a wonderful review on Tripadvisor.
I am delighted to see you enjoyed your stay and found our location so convenient. The team were thrilled with your feedback.
We look forward to welcoming you back to the Hilton Dublin Kilmainham.
Kind regards
Jennifer Dalton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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962 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (141)
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English first
Kansas City, Missouri
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 4, 2013

The facility is superb. The pool/spa/workout area was the nicest I've ever seen outside of a boutique hotel. The location was very quiet at night. The staff was cheerful and helpful, overall.

But the wireless access was complete unreliable while we were there, so I was forced to allow the phone to use roaming. Our toilet was not flushing well at all--we called it in twice but it never seemed to get fixed--and we ended up using the toilets in the workout area or lobby about half of the time.

The housekeeping was inadequate, in a word. The carpet was filthy and never seemed to get vacuumed while we were there. The housekeeper put our toothbrushes into our dirty cups, I guess in order to clean...and then did not give us clean cups. Ick. The TV was left on. Clean towels were left on top of our wet clothes, so the towels became damp. (There was plenty of unoccupied space on the shelf for the towels.) Dirty, wet towel was left in the room--NOT OURS. Tea bags were not replaced every night; I had to get them myself off of the housekeeping cart, twice.

One of my biggest complaints, however was that the tub was a nightmare to get in and out of--VERY HIGH SIDES, a low grab bar, and sharply sloped interior, slick tub floor. We are in our 50s but are both runners and very fit, yet it was downright scary to navigate the tub and shower without falling! DO NOT STAY HERE IF YOU NEED EASILY ACCESSIBLE TUB OR SHOWER.

Upon leaving, the front desk staffer offered us drinks, coffee, even a taxi as compensation, but we could not accept as we were catching the train out of town.

Not sure if I would stay here again or not...

  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Hilton Dublin Kilmainham, responded to this review, July 1, 2013
Dear mistyake
Thank you for kindly taking the time to leave such a lovely review on Tripadvisor.
I am delighted to see you enjoyed your stay with us and found our location so peaceful.
Please accept my apologies for any inconveniences caused during your stay. I have passed your feedback to our accommodation manager for review and follow up. Within the hotel we have rooms with separate baths and showers, please feel free to contact reception at any time during your stay with any requests to make your stay more comfortable. We would be happy to relocate you in another room that suits your requirements.
We would be delighted to welcome you back to the hotel in the future to give us another chance to redeem ourselves in your opinion.
Kind regards

Jennifer Dalton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
dublin, Ireland
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2013

Very convenient for a business trip, specially when visiting Amazon next door. Although it is a bit expensive for my taste, it could be your best closest option, specially if your company or Amazon will pay your expenses afterwards.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Hilton Dublin Kilmainham, responded to this review, July 1, 2013
Dear Jose V
Thank for taking the time to leave us a review on Tripadvisor.
I am delighted to see you enjoyed your stay with us and found our location so convenient during your stay.
We do hope to welcome you back to the hotel .
Kind regards
Jennifer Dalton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Huddersfield, England, United Kingdom
Senior Contributor
36 reviews 36 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 4, 2013

This hotel tries very hard, staff and customer service are outstanding, but the building lets this down. My nice and large room had the faults, air conditioning did not work, door lock to baclcony did not work, shower temperature was not stable.

I was also surprised all pillows were foam - no choice or hilton feather pillows

Tips to save money - you can use a Taste card and get 50% off food, and they have their own irish web site to book direct - much cheaper than Hilton.com

Room Tip: 5th floor facing the front
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Public Relations Manager at Hilton Dublin Kilmainham, responded to this review, July 1, 2013
Dear Charles C

Thank you for kindly taking the time to leave us a review on Tripadvisor.

Thank you for your kind words regarding the team here. Please accept my apologies for any inconvenience during your stay. Should you require help at any time please do not hesitate to contact reception and we will endeavour to rectify the problem straight away.
I do hope to welcome you back to the Hilton Dublin Kilmainham in the future.
Kind regards
Jennifer Dalton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
downers grove
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed May 29, 2013

If you are touring Dublin, not going to use many hotel's amenities and not spending much time in your room, this hotel is expensive. There are a couple sight seeing tour locations, but the hotel is ~3 miles for downtown Dublin.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, General Manager at Hilton Dublin Kilmainham, responded to this review, June 4, 2013
Thank you for your feedback on Trip Advisor. We are glad that you got to see our local attractions, but sorry that you didn’t get to enjoy our hotel amenities.

Thank you again for you feedback and be happy to welcoming you again to our hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lutry, Vaud, Switzerland
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 26 cities Reviews in 26 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 28, 2013

Very comfortable modern hotel overlooking an historical monument. Great service, very good breakfast, very good value for money. Unfortunatly, this hotel is a little bit far from the city center.
Definitely an hotel to recommend for a business trip but try to allow enough time to reach your first meeting in the morning ....

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Guest Relations Manager at Hilton Dublin Kilmainham, responded to this review, June 4, 2013
Thank you for kindly taking the time to leave a review on Trip Advisor. I am glad you enjoyed your stay at our hotel.

We would be delighted to welcome you to Dublin for your next visit to Dublin.

Kind Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed May 28, 2013

We visited for two nights for a weekend in Dublin. As a couple who do not drink (alot) we were happy to stay outside the city centre. However the hotel is located across the road from Kilmainham Jail one of the top attractions and about a 15 minute stroll from the GUiness storehouse. We purchased the 72hr freedom pass which included return transfers from the airport to Houston station, the station is about 20 minute walk from the hotel, so we reccommend a taxi from the airport if you have luggage or are unsure of the directions (10 euro).
The freedom pass then gives you 72 hrs to the hop on hop off tourist bus which picks up ust across the road from the hotel and takes you around all the city centre sights with live commentry which is great (we used this as our main transport in and out of the city centre and was a relaxing way to travel in and out - plus really cheap!) A tip - if a bus arrives and its jam packed, if your in no rush then just wait for the next one (max 10 min wait) often the next one will be half empty and ou can pick your favourite seat.
Back to the hotel review - Dont be phased when you see teh exteria, the road around the hotel looks busy but once inside there is no traffic noise and its a fairly quiet road the majority of the time. The reception area is lovely and the reception tem really fantastic and welcoming, very happy to make dinner reservations, call taxi's etc. We upgraded our hotel room and had a fantastic (and large) walk out balcony with table and two chairs, fantastic for a cup of coffee in the morning of glass of wine in the evening, the view of the road beneith was entertaining, we could see directly to the walls of Kilmainham Jail (now an attraction ...not a working jail) in the distance we could see the mountains and the guiness storehouse sky bar. It really was lovely, and we were lucky enough to have sunshine.
The bed was huge and sooo cmfortable and the whole balcony wall is a window splashing light into the large room. Tea/coffee/toiletries all a good standard.
We did use the spa area once, there is what looks like a well stocked gym (but we were lazy) and just relaxed in the spa area, sauna, steam, jacuzzi and hydro pool - fantastic after a busy day walking around Dublin.
Breakfast - great buffett, cooked, continental, everything you could ask for. The staff could have been a little more enthusiastic at breakfast, but it didnt spoil our experience.
We did go out to the Temple bar area one evening, the local buses (available frr of charge with the freedom pass run till 23:00 so you can use that, we taxi'd back after a ...few Guinesses at 8 euro after midnight we were quite happy.
The temple bar area was heaving..absolutely rammed full of people who even at 10pm were pretty drunk, as a couple we didnt feel like squeezing into the packed pbs (which we had visited in the day and had a lovely relaxed feel with live music - definately reccommend a quieter afternoon drink in the temple bar area if you like it more chilled)
We found a large pub The old storehouse, there was live music and lots ofseating, managed to get a table upstairs and enjoy the relaxed atmosphere, definately reccommend this place if you want somewhere more relaxed

Definately reccommend Kilmainham Hilton, it was relaxed, welcoming, clean, chilled, everything you could ask for..thank you for a lovely stay!

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jennifer D, Guest Relations Manager at Hilton Dublin Kilmainham, responded to this review, June 4, 2013
Thank you for taking the time and leaving your review about our hotel on Trip Adviser. I am delighted that you got to enjoy what our hotel has to offer and our ease of access to the city’s top attractions. The front desk team greatly appreciate your kind feedback that you have given. I am glad that you could relax and unwind after a busy day in Dublin.

Thank you again for your lovely feedback and we would be delighted to welcoming your again on your next stay in Dublin.

Kind Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hilton Dublin Kilmainham

Address: Kilmainham, Dublin D8, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin > Kilmainham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Family Hotel in Dublin
#27 Luxury Hotel in Dublin
#29 Romantic Hotel in Dublin
#29 Business Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Dublin Kilmainham 4*
Official Description (provided by the hotel):
Located in the heart of historic Dublin city, the Hilton Dublin Kilmainham hotel is just 10 minutes by car from the city center and a short walk from Heuston Intercity Railway Station. This 4-star Dublin hotel overlooks the Kilmainham Gaol and the surrounding area is home to some of Dublin’s premier attractions including the Guinness Brewery, Phoenix Park, Dublin Zoo, the National Museum and Old Jameson Distillery. Close by for sporting events is the famous Croke Park, The O2 Arena and the Aviva Stadium at Lansdowne Road. ... more   less 
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Also Known As:
Hilton Dublin Kilmainham Hotel Dublin
Dublin Hilton

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