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Hilton Dublin Kilmainham: Traveler Reviews

4.0 of 5
Kilmainham, Dublin D8, Ireland
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Hilton Dublin Kilmainham
Ranked #25 of 178 hotels in Dublin
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612 reviews from our community

Traveler rating
    287
    220
    62
    31
    12
See reviews for
Families
105
 
Couples
252
 
Solo
38
 
Business
87
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
London, United Kingdom
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Good hotel for business - what you'd expect”
4 of 5 stars Reviewed March 14, 2013

Stayed here for one night on business. I was really tired so ate room service for dinner, which was good quality food and the menu choice was good. Its what you'd expect from a Hilton - good size room, nice bed, friendly staff etc. BUT nothing more. It's fine!

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Emma C about Hilton Dublin Kilmainham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
“Hotel was fine, disappointed in Hilton”
3 of 5 stars Reviewed March 13, 2013

My husband and I stayed here recently for two nights. The hotel itself was fine, but expensive for the location. The size of the room and bathroom was nice and the free wifi was appreciated. The late night room service menu was limited, but the food was good. The staff at the hotel was very nice. The location is on the outskirts of Dublin and not very close to most of the attractions. This hotel is directly across from the Kilmainham jail and near Phoenix Park so that was convenient, but other than those locations you will need to take a taxi or bus. Overall the hotel was fine, but when we return to Dublin we will be staying closer to the city center. On another note, my disappoint with Hilton stemmed from not being able to change our reservation. I did book an advance purchase rate on Hilton.com and came to find out this rate is non-refundable and you cannot change the dates. My fault for not reading the fine print. We unfortunately had a death in the family and wanted to push the dates back two weeks and actually add another night on to the stay. I spoke with corporate Hilton who informed me there is nothing they could do to assist, but make a request to the hotel. Since it is an international hotel, the hotel would have to make the decision if they would honor my request. I spoke to the hotel a couple days before my planned trip and was told that they would not be able to resell the room so I could not change my dates. I understand I booked the rate, but being a Hilton Honors member for over 10 years that has frequently stayed at Hilton hotels this was disappointing. As I mentioned to the hotel, there have been several insistences when staying at a Hilton hotel things have gone wrong and I have been understanding, unfortunately that was not the case when the tables are turned.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 7 more reviews by Stacey H for Dublin
Ask Stacey H about Hilton Dublin Kilmainham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Athlone, Ireland
Top Contributor
50 reviews 50 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Luxury Hotel”
4 of 5 stars Reviewed March 10, 2013

Not too far from the phoenix park, the hotel is modern, stylish and a good base to explore Dublin from the outskirts of the city. there is on site car parking and the breakfast is really good. we ordered an evening meal through room service and the food was first rate, and it worked out at a very reasonable price. the staff were very helpful with directions to places of interest and overall we had a very pleasant stay.

Room Tip: Nice luxury hotel close to dublin
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Niall G about Hilton Dublin Kilmainham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, England, United Kingdom
1 review
“Excellent Hotel.”
5 of 5 stars Reviewed March 3, 2013

My partner and I recently stayed at the hotel for two nights. The overall experience was exactly what we were looking for. The staff at the hotel were curtious and friendly, particularly Brian, who sat down with us and gave us lots of information to make our trip worthwhile. The rooms were spacious and well kept. We made good use of the facilities and the free wifi was very useful.
Overall we both enjoyed our stay and would thoroughly recommend the hotel to anyone wishing to stay in Dublin.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Alex L about Hilton Dublin Kilmainham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mainz, Germany
Top Contributor
90 reviews 90 reviews
40 hotel reviews
Reviews in 43 cities Reviews in 43 cities
53 helpful votes 53 helpful votes
“Not up to my expectations of a Hilton”
3 of 5 stars Reviewed March 3, 2013

Quite far from the airport and no shuttle. Also, far from city center & attractions. Nearest public tram was about 2 km walk.
But my biggest complaint was the front desk staff. Hubby and I were repeatedly called sirs (note multiple male title) by english speaking clerk. As it was Valentine's Day, we had a bottle of wine with us. The fridge in the room didn't work - yes we checked the plug. I called the desk for service. And was told they'd take care of it. An hour later, on the way out to dinner, I stopped at the desk and was told that none of the fridges work in the whole hotel. I asked why I wasn't told that an hour ago and fussed about chilling my wine. They said they'd have an ice bucket and a portable fridge brought up. Back from dinner, no fridge, no ice bucket. Another call. Sorry we'll have it right up. Another hour and a call asking for the manager, told he was on his way up with the fridge. Yes, he came, empty handed. And when I asked where was the fridge &/or ice, he looked at me like I was a crazy person. I told him about the stories I was getting from the front desk and he just looked incredulous and asked what kind of hotel would have all the fridges on the blink. I agreed, it sounded pretty stupid to me. Said he'd talk to the front desk girls. He climbed under the counter and found a switch that had been turned off. Viola, working fridge, but still no ice after 10PM and no mood now even if we had cold wine. So much for our romantic plans. At check out I was asked if enjoyed my stay and had to say no and explain why not. Got the day manager, her response, they offered my a drink. Why would I want a drink at 10AM when i'm headed out for a tour????
By far the worst Hilton I've ever stayed in. We've lived in Hiltons for extended periods during moves, I expect better.

Room Tip: Make sure the fridge works and throw a fit right off if it doesn't
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
See 4 more reviews by CherylInMainz for Dublin
Ask CherylInMainz about Hilton Dublin Kilmainham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dublin Kilmainham

Also Known As:
Hilton Dublin Kilmainham Hotel Dublin
Hilton Dublin Kilmainham Hotel
Hilton International Dublin
Hilton Dublin
Dublin Hilton
Address: Kilmainham, Dublin D8, Ireland
Phone Number:
Region: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotels in Dublin
#22 Luxury Hotels in Dublin
#26 Romantic Hotels in Dublin
#35 Business Hotels in Dublin
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Located in the heart of historic Dublin city, the Hilton Dublin Kilmainham hotel is just 10 minutes by car from the city center and a short walk from Heuston Intercity Railway Station. This 4-star Dublin hotel overlooks the Kilmainham Gaol and the surrounding area is home to some of Dublin’s premier attractions including the Guinness Brewery, Phoenix Park, Dublin Zoo, the National Museum and Old Jameson Distillery. Close by for sporting events is the famous Croke Park, The O2 Arena and the Aviva Stadium at Lansdowne Road. ... more   less 
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Hilton Dublin Kilmainham
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