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“Not Hilton-like treatment” 2 of 5 stars
Review of Hilton Dublin Kilmainham

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Hilton Dublin Kilmainham
4.0 of 5 Hotel   |   Kilmainham, Dublin D8, Ireland (Kilmainham)   |  
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Ranked #30 of 175 Hotels in Dublin
Winterthur, Switzerland
Top Contributor
73 reviews 73 reviews
37 hotel reviews
Reviews in 41 cities Reviews in 41 cities
39 helpful votes 39 helpful votes
“Not Hilton-like treatment”
2 of 5 stars Reviewed January 13, 2013

We booked and paid 4 days because we expected to get the usual Hilton-service level as we had in the past in other cities. The reception staff and the welcome were ok but not really want we expected. The worse experience was in the Hotel bar: we waited 15 minutes and nobody took an order, after this wasted time we asked twice the bartender and he shouted "you need to take your orders with somebody else, I am not in charge for your table". This is a civil servant mentality and not the behaviour of a 4 star staff member.
Location of the Hotel is not really in the center, so you need everytime a taxy to get in and out.
The wellness-area is not up to date, smells bad and the 2 saunas are not worth to enter.
Positive is the breakfast and the rooms (even though there is no ventilation in the bathroom).

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1,009 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (153)
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Dublin, Ireland
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed January 10, 2013

I've stayed there two weeks in late november 2012.
The hotel is 2.5km from the city centre, which is quite a long stroll to take on foot; fortunately, while pricey, dublin bus comes to a help, with many buses to and from the centre.
The hotel building is nice and new, in a new development. The corridors smells kind of funny, but the rooms are odorless.
The room we had were very large, with a decent sized desk which could fit two laptops with two people. The beds are king sized, a nice extra since irish have smaller beds than the continental people. The bath is new and looks like a prebuilt unit from Italy, shipped and placed.
Other facilities includes a business room, a mini-welness gym and a small SPA, which is really a hydromax and a sauna.
The breakfast is quite rich on the salty side, but is somewhat poor in the sweet/continental side.
The wi-fi in the hotel room is really abysmal: it's cappet at 30kbps, a speed that you would have been deemed acceptable 20 years ago. Talking to the manager, it seems that they are working to replace the connection, so it could be better in a short while.

Room Tip: Specify BEFORE arriving if you want a double or a twin: we chose a twin, and while we were uniting t...
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Powys
2 reviews
5 of 5 stars Reviewed January 10, 2013

We booked this hotel through a special deal with Travelzoo, and it was worth EVERY penny. As part of the deal we were upgraded to a room with a view - which was fantastic. We were on the fourth floor and looking out across the city so the view was outstanding. Also included was the buffet breakfast...fantastic! Everything you could possibly ask for was included. We filled up sufficiently so we grabbed some fruit and some muffins from the buffet to keep us going through the day. The rooms were excellent, very spacious and the en suite bathroom was amazing - included a large shower as well as a bath/shower suite. Staff were incredibly quick at cleaning the rooms - it was cleaned as we attended breakfast on the first day. The hotel is wonderfully situated. From the airport, we got the Airlink bus (booked through the Dublin Bus website @ 6 euro each) to the last stop at Heuston station. If you leave the station through the exit beyond platform two, turn right and walk to the end of the road, turn left and you will approach the hotel - a 10 minute walk. Directly opposite the hotel is the Kilmainham Goal (apparently a brilliant tour but we didn't book ahead so were unable to go in - ENSURE YOU BOOK THIS IN ADVANCE). Because of the close proximity of the Goal there was a bus stop immediately outside of the hotel for the tour buses (we also booked this via the Dublin bus website as you receive an online discount - normally 18 euro each, we bought tickets for 15 euro each). In addition the Guinness storehouse is only a 10 minute walk away from the hotel and is VERY easy to get to. Reception staff were excellent and very helpful. If you need to book a taxi to the airport, book through reception as they have a special 25 euro deal with a taxi firm, otherwise it could be up to 30 euro. In terms of city centre, we arranged a taxi into town on a Saturday night and it was 8 euro.

Room Tip: Try to get a room facing out on to the front of the hotel to get the best views of Dublin. The fourt...
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  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Scunthorpe, North Lincolnshire
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 9, 2013

Immaculate, friendly staff & excellent food - would highly recommend this up market hotel.
The only slight downside for us was the location, not within walking distance of the main shopping area/Temple Bar etc. A taxi from Temple Bar back to the hotel cost 10 euros. We purchased a two day pass for the Dublin Bus tour which has a stop just across the road from the hotel (near the goal) The tour was excellent & we were also able to use the hop on hop off facility instead of using taxis back & forth to the hotel.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tipperary, Ireland
Top Contributor
65 reviews 65 reviews
33 hotel reviews
Reviews in 33 cities Reviews in 33 cities
44 helpful votes 44 helpful votes
4 of 5 stars Reviewed January 6, 2013

Taking a late anniversary break we decided on the Hilton as its away from the city. We wanted a relaxing break with a few nice walks (Irish Museum of Modern Art & Kilmainham Gaol).

The room was very average, nothing special but was comfortable and clean. The main selling point for this hotel should be the pool! I best describe it as what you'd install if you won the lotto. Intimate, yet spacious. Hot tub and a number of other facilities including sauna, steam room and gym.

For us the pool was the icing on the cake and made for a lovely relaxing afternoon. We didn't want to hit the city, but be aware the walk to the nearest luas line is at least a good 15 minutes.

I'd stay here again if looking for a quiet break, if looking for a coy shopping destination I'd pay the extra and stay closer to town.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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ireland
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 5, 2013 via mobile

Spent 2 nights in this very friendly hotel, hotel and bar staff were excellent in every way possible. Rooms were well equipped with all you would need for your stay. Breakfast was probably the best I have had in any hotel I stayed in, food was hot and a very big choice. Would definitely recommend this hotel to anyone and we will return in the very near future. I would like to thank all staff for our stay. Happy new year.

Stayed January 2013, traveled as a couple
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Belfast, United Kingdom
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 4, 2013

Spent a 2 night stay in this hotel with an under 2 year old and have to say from start to finish was very impressed. I knew of the hotel although never was in it and we go away every new years day for a break to start the year courtesy of out Tesco Clubcard vouchers we gather up over some of the year and pick a chain and destination to spend them on. We were treated to a fantastic top level room with huge floor to ceiling windows stretching something like 18 feet high! room 526 to be exact so along that row must be all the same. The only minor niggle was the wire mesh i guess for visual look from the outside that existed a foot or so outside the window that did somewhat take the impact of the top floor view away but then gave greater privacy still allowing a view. The bed was very comfortable and a great kingsize with good levels of cleanliness evident. I have stayed in many Dublin hotels and with a child feel this hotel beats any previous visits. Haing the lift a few meters from your room and from your catr in underground also with a child is a godsent and was very helpful although pricey like most things in Dublin at an extra €12 per night but worth it. The breakfast experience also excellent with good standard, heat and variety to suit any normal needs of a person. I will also hopefully find the bar on here to give it a separate review as warrants it due to quality and service especially a young girl there both evenings who acknowledged our return on the second night and said appreciated it which thought a nice touch and her service was exceptional. The living well pool part of the hotel open to non residents as well as hotel guests was very good in terms of service, cleanliness and heat!. I have been in hotels where although say suitable for young kids they are not as too cold for them. This one was perfectly heated and very stylish with various areas of jets etc in which to relax as well as swim against and in 2 parts. Steam room and sauna also available and good. Gym also available and everything need and all machines on my visit in good working order. Only tiny negative is was given 2 versions of how to exit carpark with ticket the first of which gave me a message needed to pay €5 after already paying but this was corrected when had to go back up to desk again and would not mention it except for fact day before when at desk for directions another person came with same issue so may be something needs to be addressed. This was the only very minor detail of a perfect stay and will highly recommend this place in the future to those looking a destination as although not city centre only a ten minute walk to the Luas tram line and not much further to the Storehouse. Only a 5-10 minute walk to Pheonix Park and the Zoo and directly beside Kilmainham Gaol and the Museum of Modern Art and their gardens etc makes this a perfect location easily got to from all areas for business or leisure travellers.

Room Tip: As mentioned row from 524 up wards is above the front door so at high level have great city and beyo...
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dublin Kilmainham

Address: Kilmainham, Dublin D8, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin > Kilmainham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Family Hotel in Dublin
#26 Luxury Hotel in Dublin
#27 Romantic Hotel in Dublin
#34 Business Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hilton Dublin Kilmainham 4*
Number of rooms: 120
Official Description (provided by the hotel):
Located in the heart of historic Dublin city, the Hilton Dublin Kilmainham hotel is just 10 minutes by car from the city center and a short walk from Heuston Intercity Railway Station. This 4-star Dublin hotel overlooks the Kilmainham Gaol and the surrounding area is home to some of Dublin’s premier attractions including the Guinness Brewery, Phoenix Park, Dublin Zoo, the National Museum and Old Jameson Distillery. Close by for sporting events is the famous Croke Park, The O2 Arena and the Aviva Stadium at Lansdowne Road. ... more   less 
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Also Known As:
Hilton Dublin Kilmainham Hotel Dublin
Dublin Hilton

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