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“Friendly staff would be a hit” 5 of 5 stars
Review of Dylan Hotel

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Dylan Hotel
5.0 of 5 Hotel   |   Eastmoreland Place, Dublin 2, Ireland   |  
Hotel amenities
Ranked #26 of 174 Hotels in Dublin
Certificate of Excellence 2014
Galway
1 review
“Friendly staff would be a hit”
5 of 5 stars Reviewed March 14, 2013

Stayed here for two nights, Rooms are nice and cosy, room service is efficient, cocktails are good, witha good spirit selection, dinner in the restaurant is overpriced and extremely small portions. However I would like to point out, I only came into contact with one Irish staff member working in the hotel throughout my stay, and I must say he was about the friendliest staff member we encountered (in the bar), chatted away to us and wasnt too pushy trying to sell us drinks unlike in the restaurant. On the Saturday night arrogant waiter was trying to push cocktails even before we had sat down, he then asked us did we want wine, as I am not a wine drinker and replied 'no' he came across as being extremely condescending and to be honest made us feel extremely uncomfortable... I think its time you hire more 5star staff

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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690 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (61)
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English first
Clonaslee, Laois, Ireland
1 review
5 of 5 stars Reviewed March 11, 2013

I stayed in this hotel for one night. Overall i found it fantastic. From check in to checkout the staff could not have been more helpful, actually in fairness even prior to check in, before going to the hotel i had a few queries and found reservations extremely efficient at replying to my emails never waiting for more than a day. the hotel is beautiful and friendly staff - i will return to this hotel.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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enniskillen
Senior Contributor
34 reviews 34 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed March 11, 2013

this is a fun boutique hotel with friendly helpful staff..our room was beautiful and sooooo peaceful..we were there for my birthday and took in the rugby game at the aviva stadium which is only a short walk away.Breakfast was a great treat and service was fantastic..my only complaint is that we found a cigarette butt on the floor beside the bed and a chocolate stuffed behind a cushion on the sofa in our room.yuk

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, United Kingdom
Senior Contributor
44 reviews 44 reviews
38 hotel reviews
Reviews in 30 cities Reviews in 30 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed March 10, 2013

I stayed in the Dylan for one night only. Overall the hotel is nicely designed and the service was friendly. I was in room 111 which was a bit on the small side. I also disliked that it was rather dark in the room regardless of how many lamps where on. The room had a walk-in shower which was adequate. Do not expect any views in this room. It is overlooks a tiny internal courtyard - rather depressing. One could easily overhear people on the corridor and if you have a light sleep that might trouble you. While the room was tiny and dark, I enjoyed the cocktails in the bar and the breakfast was satisfying too. Rather than having a huge buffet, it is more an a la carte breakfast. The walk into town is around 20 minutes. If you are lucky enough to be in a different room, I can imagine a stay at the Dylan to be very pleasurable.

Room Tip: avoid 111.
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Warrington, Cheshire
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed March 9, 2013

I've stayed at this hotel on two separate occasions, and it is fabulous. Additionally, we booked the use of the library for corporate purposes. The hotel staff, from reception staff to bar staff, couldn't have been more helpful. The full Irish breakfast was more than plentiful and of good value. I love the idea of this hotel being on a side street, as its location is unexpected. The only comment I'd make (and not a criticism), is wanting to see more 'locals' working in the bar/dining area as this would add to the charm and the whole 'Dublin' experience.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shanghai
Top Contributor
61 reviews 61 reviews
52 hotel reviews
Reviews in 33 cities Reviews in 33 cities
46 helpful votes 46 helpful votes
3 of 5 stars Reviewed March 6, 2013

The hotel is in a great location and is well designed, with a lovely boutique feel about the place.
The reception staff could not have been more helpful when I checked in, so first impressions were good. However, it does not take long for the issues to bubble up...eg:
- The plug did not work in the bath, so the relaxing soak I had promised myself after a day on the road was only possible by bunging a wet towel down the plug hole
- The shower head was scaled up, so some of the water jetted onto floor (resolved when I cleaned the shower head - but why is that my job?)

The breakfast was very disappointing, as it appeared that there was only a cold buffet. No one offered or gave me a hot breakfast menu until I had nearly finished, so that was a complete waste of money! Why don't they give you the menu when you sit down?

I had a good nights sleep, but for the money, I would expect that. So, overall, a disappointing experience in what COULD be great hotel.

  • Stayed March 2013, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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ireland
Top Contributor
188 reviews 188 reviews
39 hotel reviews
Reviews in 48 cities Reviews in 48 cities
375 helpful votes 375 helpful votes
1 of 5 stars Reviewed March 5, 2013

Let me state right away that this hotel is in NO WAY FIVE STARS.
To give it four stars is being generous, I would rate it as a very poor four star hotel, but the fact that this hotel claims to be five stars would be a joke if it wasn’t so insulting.
This hotel obviously doesn’t have a clue what five stars is. If they could be sued over their claim to be five stars, I would.
My wife treated me to what she was promised would be a luxurious night in this “five star” hotel and she had been so looking forward to it.
To see her face fall as we walked in to the room made me sad, and then when I saw the dump they had put us into, that made me mad.
There was so much at fault in this horrible place that we best start at the beginning and do the full list.
The first room we were put in was tiny. For €240, the room really was a joke. The walls were all marked with God knows what. The furniture was ragged and scruffy, both lampshades on either side of the bed were not only scuffed, they were torn and actually had gaping holes in them.
The menu holders and room literature was crumpled and covered in various splashes and drips from I shudder to think what. There was splash marks on the bed frame and across furniture.
The bed linen was extremely worn and crumpled. We removed a number of black hairs from the bed, wiped dust from the windows and from the bathroom.
There was a small mirror in the bathroom which hung on the wall broken, facing downwards, it could not be adjusted to be useable.
And the cream on top, my wife specifically requested a quiet room, and yet they put us directly above the reception and restaurant and could hear scraping chairs and banging noises non-stop.
There was no way I was staying in such a dump and told the reception desk I wanted to move rooms.
Before I continue, let’s look back at this room.

Advertised as five stars, I’m sure you will agree this wasn’t even three stars. There was absolutely nothing about this hotel that was five stars and I know I’ve said that repeatedly but I really want to emphasise the point.
I am honestly still incredulous at the state of the room we were given, but this was how the hotel presented to us and was how much they valued their customers.

The front desk lady, Gladys, was very nice, very apologetic and in 15 minutes had found us another room. She came to the room with a member of housekeeping (Gina? Dina?) and I showed her (Dina) what was wrong with the room and she sighed almost with despair and said that yes they knew about the broken lampshades and the broken mirror!!! Really?
Yet they didn’t do anything about them and presented them to the next customers! Us!

Anyway, we were shown to another room which was a bit bigger and was more in line with what we would have expected from a room.

You know a hotel is bad, worse than bad, when you stop looking for faults because you’re stomach is churning as you have already found so many and you don’t want to even see any more.
That was the Dylan.
The upgraded room may have been bigger, but the walls were still marked, the bed linen was worn and un-ironed and incredibly creased and the pillow cases even had mould spores on them!
If my wife hadn’t paid for the room as a treat to me and if we hadn’t planned our whole evening and night around staying here, I would have left and gone home.

The hotels doors don’t have any noise stoppers on them and so ours and everyone else’s banged like an explosion when anyone opened or closed a door.
A minor point after all the others was the amateurish menu left in the room full of spelling mistakes and errors.
I mean, just what is up with this place? It felt like it might have been nice when it opened but it had just stopped trying a long time ago.

We ordered room service breakfast and I am not kidding, after everything I have written, you may think I am making this up, that I’m exaggerating, but I swear I’m not…the breakfast was absolutely foul.
The chap who brought the tray to the room plonked it on the table and left. But hold on, sorry mate, where is the five star service that goes with the five star hotel?
We removed the lids off the full Irish cooked breakfast and the stink that came off the food was stomach churning. There was a pile of hard bacon on each plate, about 4 strips all stuck together in one large disgusting lump. The poached eggs were raw in the middle, the sausage was the cheapest, nastiest sausage I’ve ever eaten (or not eaten), it seems like it was mostly cereal and covered in foul fat. And there were two round hash browns which I kid you not, I spat out back onto the plate as they were absolutely disgusting, just tasted of fat. The whole sorry mess was inedible and we left it. Absolutely disgusting breakfast to go with an absolutely disgusting hotel. Even the fruit salad was just an apple chopped up and a couple of grapes thrown in to complement the browning apple chunks.

This is the worst review that I’ve ever had to write but the hotel was really that bad. It was so bad and there was so many horrible things there that I even wondered was it just us? Were we looking for faults, but no, we weren’t. We work hard, and saved our money and wanted to have a lovely night away from it all and were presented into this sham, this lie about being five stars.
We stayed in the Gibson Hotel in Dublin a few weeks back, for less money and the standard was sooo much higher. We didn’t look for or find any faults with it and had a lovely time from start to finish. There is just no comparison between the Gibson and here.

Gladys must get mention as she was very helpful and is a very good member of staff and any hotel would be lucky to have her. The Dylan Hotel...it may be nice to have a drink or even some food here , but please don't stay...it was just so horrible.

Room Tip: Avoid this dump like the plague. But if you like broken fittings, mould spores, black curly hairs an...
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  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Dylan Hotel

Address: Eastmoreland Place, Dublin 2, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Romantic Hotel in Dublin
#21 Business Hotel in Dublin
#21 Luxury Hotel in Dublin
#51 Family Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Dylan Hotel 5*
Number of rooms: 44
Official Description (provided by the hotel):
Dylan is bright, vibrant and fun. This is reflected through the design & style of the hotel and the responsive personality driven team. Dylan bar will be upbeat, sensual and bordering on the decadent. The close space overflows onto the feature terrace. Still, the restaurant will be serving modern Irish food with boutique qualities. Chef, Padraic Hayden's highest standards will wow the senses. ... more   less 
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Also Known As:
Dylan Hotel Dublin
Hotel Dylan

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