I rarely write reviews, but we had such a great experience at this hotel. The hotel itself is very nice, with very comfortable rooms and elegant common areas. The breakfast was good, and a great value. But what really stood out was the amazing customer service provided by the friendly and helpful staff. When we arrived, my mother was given a room that was still being cleaned. A very small hitch, but the staff were totally on the ball- the manager was already calling my room before my husband even got back downstairs. They upgraded my mother's room, and called to make sure that she was comfortable. The day we left, we got word that a close family member had passed away unexpectedly. The hotel let us stay past check out in our room at no charge, which let my mother and I make phone calls in privacy- a real blessing given the circumstances. Every encounter we had with hotel staff, from managers to housekeeping, was great. I would definitely stay again, and recommend the hotel for anyone visiting Dublin.