Didn't actually stay here but witnessed some wonderful customer service. Met my brother-in-law and his wife in Dublin to start a week's vacation. They had made reservations for a one night stay here before flying back to the states but realized they had made it for the wrong date, so we dropped by the hotel to see if they could change the reservation. They had made the reservation through Priceline so, initially, the front counter staff couldn't make the change, and there was not one in reservations on this Sunday. The staff provided them with a phone to call Priceline. After a long time on hold with Priceline, the counter phone rang and it Priceline calling to see what the hotel could do!! In the end, the staff found a way to change the reservation and make it right for them. They were patient and efficient and that went a long way to making a couple of tired travelers very happy.
- Official Description (provided by the hotel):
- Just a short distance from Dublin Airport by complimentary shuttle, the Hilton Dublin Airport hotel has 9 flexible meeting rooms with wireless internet access and a ballroom for up to 350. De-stress in the gym or wind down in the newly refurbished Burnell Bar & Grill, or visit nearby Dublin attractions, just 5 kilometres away. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Dublin Airport Hotel Dublin
- Dublin Hilton