Generally I would not take the time to write a review for bad customer interaction however the service we recieved from 1 particular staff member (Michael at reception) was not acceptable. I requested the assistance of michael who responded in such a rude manner, of course answered all the questions i had but in a manner that made me feel that I was a burdon. He continued to check in another guest using limited eye contact with both. (I can only imagine how that guest felt) After spending alot of money in the bar on a family meal I was so disapointed with this reaction. I don't have much experience in the hotel industry but i do know that this is not it. I have visited the hilton alot but this reaction would make me think twice the next time. May I add the bar staff were excellent.
- Official Description (provided by the hotel):
- Just a short distance from Dublin Airport by complimentary shuttle, the Hilton Dublin Airport hotel has 9 flexible meeting rooms with wireless internet access and a ballroom for up to 350. De-stress in the gym or wind down in the newly refurbished Burnell Bar & Grill, or visit nearby Dublin attractions, just 5 kilometres away. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Dublin Airport Hotel Dublin
- Dublin Hilton