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“Good hotel, nice food and drinks offerings, but a 2 Euro p.p. Hotel to Airport charge” 4 of 5 stars
Review of Hilton Dublin Airport Hotel

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Hilton Dublin Airport Hotel
4.0 of 5 Hotel   |   Northern Cross, Malahide Road, Dublin 17, Ireland   |  
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Ranked #74 of 176 Hotels in Dublin
Dublin
Top Contributor
172 reviews 172 reviews
111 hotel reviews
Reviews in 57 cities Reviews in 57 cities
238 helpful votes 238 helpful votes
“Good hotel, nice food and drinks offerings, but a 2 Euro p.p. Hotel to Airport charge”
4 of 5 stars Reviewed January 8, 2013

These review concerns 3 separate stays in 2012. Our observation as follows:

Our stay in November was slightly disappointing. The room we received on the fourth floor was renovated, but the mattress was lumpy and the duvet too short, one of us was sometimes partly uncovered. Our sleep wasn't as deep and restful as usual.

We noticed some other changes.

The furniture went from light to dark brown.

There were new elegant dark blue folders containing the Hotel Directory and the new In Room Dining Menu. The key cards had also different prints - instead of brown they were now also dark blue.

In our opinion that had changed for the better.

The breakfast the next morning was disappointing and not up to the high standards we were used to at this property. The smoked salmon looked as if it was over the use before date, the scrambled eggs were watery and the coffee too bitter for my taste.

We weren't exactly looking forward to our following stay.

It was a prepaid rate, and we had requested an e-standby upgrade to a Hilton Suite.


To our delight the upgrade was confirmed at check in. A late check out at 2 PM was granted without quibble.

The suite was large and located on the third floor. The colors were all kept in brown and the lightning was mellow. When entering there was a small visitor's toilet to the left and a dining area with a table and chairs to the right. At the entrance wooden floor was used. There was also a huge sofa, a big chair and a smaller one, a writing desk and large flat screen TV with international and regional channels. The credenza contained the mini bar. The living room area was carpeted.

The bed room was large with a king sized bed. This time around the mattress, pillows and duvet was fine. We slept like babies with the new Serenity Bed. There was also a writing desk, wardrobe with a safe and a large flat screen TV.

The bathroom was large with a separate bath and shower, sink, toilet and a weighing scale.

We soon realized that the door to the mini bar wouldn't open, so I called reception. Normally the mini bar lock can be released from there, but unfortunately it didn't work. Somebody from maintenance was sent. He arrived within minutes and made it work again.

We tried the Burnells Bar this time around for dinner and were pleased with the new menu. It contains a healthy section, and we choose Tia Maria, tea, hot chocolate and orange juice, the Grilled Aubergine (eggplant) with rice, ratatouille and mixed salad, penne pasta with pesto, chicken and cherry tomatoes and sticky toffee pudding. All was very delicious.

The breakfast had improved again and was back to the old high standards.

Check out was quick and to our surprise the drink we had from the mini bar wasn't charged.

Overall we had a relaxing time and were looking forward to our next stay on the Thank you rate - a bargain of 37.50 Euro / ca. 50 USD - at the end of December. Again we had an e-standby for the Family Room and the suite. We didn't expect an upgrade, because the hotel was fully booked. We were upgraded to a Deluxe Room. To our surprise it was a corner room on the fifth floor. The interior has changed a bit since the renovation, and the rooms have been reclassified.
We were happy and comfortable as in the suite, so there was a big improvement compared against our stay in November.

Other changes we noticed.

The Diamond welcome amenities have improved. On our first stay we received four bottles of (still and sparkling) water, fruits and mint chocolate. In our opinion the mint chocolate tastes awful. During our last two stays the unbranded mint chocolates were replaced with Lily O’Brien’s chocolates. Much better and very much appreciated.

The shuttle bus drivers and reception staff are still the same. The restaurant and bar staff has changed. They are much younger. There is no cocktail menu available in the bar. Asked if there were any available, we were told there were three choices. I remember two, the Cosmopolitan and Sex on The Beach. On the other side the bar offers a wide variety of liquors and beer.

The problem with the water (too hot, too cold or change in temperature while taking a shower from scalding hot to ice cold) has been nearly eliminated. There are still some minor temperature fluctuations.

Another change we don't like but grudgingly accept is the charge of 2 Euro (ca. 2.65 USD) per person from the hotel to the airport when using the shuttle bus. It is still free from Zone 14 at the airport. Children under 12 can also use the shuttle free of charge. The explanation why the surcharge was introduced on 01.01.13 is that the costs of running the shuttle are very high and to offset some of them customers have to pay. We understand this, but it's very unfortunate in our opinion.

The overall experience has improved for us, so we are going to be very happy in future to stay again more often at the Hilton Dublin Airport.

Would we stay at the Hilton Dublin Airport again? YES!

Would we recommend the Hilton Dublin Airport? YES!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
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Carlow, Ireland
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 8, 2013

Very friendly staff, comfortable, safe, lovely food, excellent customer service. Close to airport, parking facilities. Only down side is you have to pay for wifi in the rooms, free in the bar and lobby.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Top Contributor
73 reviews 73 reviews
16 hotel reviews
Reviews in 32 cities Reviews in 32 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 6, 2013

Great hotel close to the airport and business parks. Modern, clean, friendly staff, small gym but good for a quick run or cycle. Restaurant best for breakfast but OK in a pinch for other fare. Also close to a few restaurants. Only issue is that taxis take long time getting there, call well in advance.

Room Tip: HIgher floors are better.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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London, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed January 6, 2013 via mobile

Stayed here overnight and can't really complain as room was clean etc. however this was wasn't really the Hilton standard I expected. We extended our stay.by another night as it was such great value and close to the airport. My only advice would be that the room decor is brought in line with the standard that is synonymous with the great Hilton brand. another little quibble is the breakfast had been left out for ages, therefore it was dry! I know it was a buffet but it would save a lot of money and taste better if smaller batches were made and replenished when the need arose?

  • Stayed December 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Belfast
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 4, 2013

The room - large, bright and airy with plentiful desk space. There was good quality bed linen & duvet and there were tea and coffee making facilities together with the largest flat screen TV I've seen in an hotel room.
The bathroom - gleaming black and white tiles and chrome fittings, good toiletries (nice soap!), everything spotless.
The service - excellent everyone was helpful and informative - from the shuttle bus driver to reception and bar staff.
The food - Although it was incredible busy (I stayed over New Year) no small detail was missed - the expresso cup of sweetcorn salsa served with the burger, the mini jars of mustard and mayonaise and at breakfast the wide choice of conserves/marmalade.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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London, UK
Top Contributor
53 reviews 53 reviews
50 hotel reviews
Reviews in 29 cities Reviews in 29 cities
99 helpful votes 99 helpful votes
2 of 5 stars Reviewed January 4, 2013

This is an airport hotel in a mixed residential/retail area a short trip from the airport. The shuttle which was 'complimentary' when we made our reservation was no longer complimentary when we stayed as they have implemented a 2 euro charge per person for trips to the airport. The rooms are spacious and well appointed, the beds were pretty hard but nothing you couldn't deal with and the furnishings were plush for an airport hotel. Beware the slippery bathtubs with no bath mats though, I took a tumble on first use and narrlowly missed cracking my head open on the marble countertop, even with the totally useless handle at knee height!

Breakfast was yummy, buffet style with a very impressive range of pastries, cheeses, yoghurts etc. aswell as hot offerings. The staff at breakfast were very pleasant and chatty, and the free newspaper was a nice touch. Dinner was a total disaster though, both in terms of the food and the location.

Being in a mixed residential area a lot of locals frequent the bar/restaurant which is fine, except for when their feral children roam screaming and shouting the length of the bar whilst mom and dad knock back the drinks, well into the evening (we were there at 9pm). A pleasant dining experience will not be found here, even if you can zone out the wailing and screeching of the roaming kiddies. As regards food, you could order the same meal in 50 restaurants and it would look the same every time, until you hit this place with their 'kooky' take on established dishes that look and taste nothing like they're supposed to when they arrive. Cue some ridiculous chat with the guy behind the bar about how it's definitely what we ordered (even though it had neither of the components listed on the menu!) and an offer to deduct the item from the bill (which they subsequently failed to do).

So in short, airport hotel down the motorway from the airport? Yes it is. You will sleep fine here and once you don't try and use the bath you'll enjoy a lovely breakfast. There's nothing else positive I can say about the hotel though.

Room Tip: Ask for a quiet room overlooking the courtyard, this means you won't be facing the busy road.
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  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gateshead, United Kingdom
Senior Contributor
43 reviews 43 reviews
10 hotel reviews
Reviews in 19 cities Reviews in 19 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 1, 2013

I stayed here for one night after a day in Dublin, before flying out early the next morning. To get to the hotel from Dublin city centre, I took the Aircoach to Terminal 1, then got the courtesy bus to the hotel. According to the hotel's website, there is a courtesy phone in the arrivals hall, but the lady at the information desk told me that there isn't and directed me to the bus stop. When we got to the bus stop, I tried to call the hotel, but all my calls went unanswered as we stood for 20mins in the cold - not a great first impression. When the courtesy bus arrived, the friendly driver gave us times to reserve the bus for the morning, which was very useful. It is worth noting that the return journeys should be booked and incur a €2 per person charge from 1st January 2013. When we arrived at the hotel, the check-in was quick and easy with a very friendly receptionist.

We went to our room, which was on the 4th floor. The room was spacious and well-equipped. However, later in the evening I noticed that attention to detail was not as close as I would have expected in a Hilton hotel - the fittings were very dusty, especially the lights next to the bed. In addition, the bed was quite uncomfortable, with springs sticking into my back as I slept. The room had an air conditioning and heating system, yet despite detailed instructions, the system would not work, meaning that the room was extremely hot all night.

Check-out and the journey back to the airport the next morning was quick and easy, but I will not be returning to this hotel.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Dublin Airport Hotel

Address: Northern Cross, Malahide Road, Dublin 17, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#16 Best Value Hotel in Dublin
#43 Luxury Hotel in Dublin
#52 Business Hotel in Dublin
#64 Family Hotel in Dublin
#65 Romantic Hotel in Dublin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Dublin Airport Hotel 4*
Number of rooms: 166
Official Description (provided by the hotel):
Just a short distance from Dublin Airport by complimentary shuttle, the Hilton Dublin Airport hotel has 9 flexible meeting rooms with wireless internet access and a ballroom for up to 350. De-stress in the gym or wind down in the newly refurbished Burnell Bar & Grill, or visit nearby Dublin attractions, just 5 kilometres away. ... more   less 
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Also Known As:
Hilton Dublin Airport Hotel Dublin
Dublin Hilton

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