Ireland has always been on my bucket list and arriving into Dublin at around lunchtime after an extremely long-haul flight from New Zealand - I was bound to be a little jetlagged. What I was hoping to get was a ‘warm Irish welcome’ ... but instead the young lady who greeted me on my arrival at the hotel simply snapped at me and said " Your room isn't ready – it’s not check in time yet " ! She then completely ignored me while she attended to the small airline crew that had arrived at the same time as me. Once she had looked after them she glanced back towards me and said " I can store your luggage if I wanted to come back in a few hours .. The room would probably be ready then ". To say that the receptionist was not particularly friendly, is an understatement – in her undetectable eastern european accent, she told me again that it was my fault because I had arrived too early.
I asked if there was another room available, and she told me that " I wouldn't like it - because it was a disabled room" ... but I was keen to get settled and asked if I could be allocated that room instead of waiting another couple of hours. At that point - she never spoke another word, and just cut the room key and handed it to me. No instructions on what floor the room was located on, or offer of assistance with my luggage, not even any explanation about the hotels facilities. That was my first impression of Ireland - but as a seasoned traveller I do like to remain open-minded and the remainder of my stay did improve. ( well slightly ) The breakfast is 5 star ! The service and the food - amazing ... one of the best Hilton Breakfast's that I have had. The bed was comfortable and the room was clean. My only feedback was that on 2 separate occasions I returned to my room to find the door slightly ajar ( and not locked ) I spoke to the assistant manager on duty who did kindly offer to move me to another room because he confessed to me that after the housekeeper’s have cleaned the room - they need to pull the door shut or it does not lock. I opted to stay in the room and left a note for the housekeeping staff each day to please ensure that it had closed. I stayed for 4 nights and hired a car for 3 of those days, expecting to be charged for car parking on departure - but was told that there were no charges on my account? Not sure if this was an oversight / or the hotel's way of apologising. There was no free internet or business centre - unless you had a laptop or iPhone, so I waited until my next destination as I was not prepared to pay the expensive internet charges on the lobby terminal. Overall the location is OK – thank goodness for the satellite navigation in my rental car.
There was a couple of real genuine team members that made me feel welcomed. The young man on the desk - who gave me directions into Dublin on the local bus service and the airport shuttle bus driver were so helpful it more than made up for the initial bad impression. If I have the opportunity to stay here again - I definitely would as overall it was a good experience.
- Official Description (provided by the hotel):
- Just a short distance from Dublin Airport by complimentary shuttle, the Hilton Dublin Airport hotel has 9 flexible meeting rooms with wireless internet access and a ballroom for up to 350. De-stress in the gym or wind down in the newly refurbished Burnell Bar & Grill, or visit nearby Dublin attractions, just 5 kilometres away. ... more less
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- Also Known As:
- Hilton Dublin Airport Hotel Dublin
- Dublin Hilton