Just home from staying 2 nights at this hotel, hardly got any sleep at all. After booking a package deal for 2 adults and 2 children, I emailed beforehand to ask for a quiet room but was given a very small famliy room where you couldn't swing a cat and where you could hear the traffic on motorway (and had an adjoining room where you could everything in room next to us). Thankfully there was a fan in the room as it got very stuffy at nighttime. I was unable to put the kids in the shower as it was extremely dangerous as it was either boiling hot or freezing. There was a leak in the bathroom, which left the floor constantly wet.
I had also informed the hotel in advance via email that it was my daugther's 11th birthday during our stay and would appreciate it, if they marked it in some way (no matter how small) - same was overlooked and indeed I have never had the courtesy of a reply to my email.
I was surprised to see a hotel of this standard having very old tv's, as most hotels these days would have tv's with flat screens. TV was very small.
Breakfast was very bland and lacked choice, espeically for myself who is a vegetarian, dont even have mushrooms! If you want fried eggs, you have to ask waitress as only scrambled eggs on display. I believe you have to pay a supplement if you want an omelete.
Leisure centre was very nice and enjoyed this facility and kids can stay in until 7pm.
I had to pay in total an extra 8 euro for parking which is a disgrace after paying so much to stay. Hotel itself seemed to have my booking all mixed up, wherein they asked what time I wanted dinner, and when I queried this I realised they put me in for a different package and intended charging me more, thankfully I had the reservation details with me.
I will not be staying in this hotel again.
If you have any mobility issues, ask for a room near reception as it is a big hotel. Also if you wan...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you very much for taking the time to give us feedback about your recent stay with us.
I am very disappointed to learn of the issues you experienced upon your stay. Rest assured, I have passed your comments on to our Reservations Team who will ensure that this is not repeated as this is a poor representation of the very hard work our team across the hotel do on a daily basis to ensure that every aspect of your stay is flawless.
Once again, thank you for your feedback and I look forward to welcoming you back to the Clarion Hotel in the very near future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.