I'll start with the positives. Because of its convenient location, I have used this hotel three times in the last few months. It is on the doorstep of the Liffey Valley shopping centre and about 20 minutes from central Dublin. The hotel itself is clean, the rooms are quite big and the bar/restaurant is reasonable.
However, each time I've stayed here I've encountered problems. On my first stay, I came back to my room on the second day only to find my key card wasn't working. I went up to reception and was given a new one, which also didn't work. This rigmarole was repeated a further 3 times, at which point I demanded either to be given a key that actually works or I move room. Eventually, about 45 minutes later, the duty manager came down and gave me a new key card. The fact I wasn't offered an apology at any time during the saga didn't improve my mood.
The second time I stayed there, when I tried to check in I was told they had no record of my reservation on their system (despite the fact I had booked with them directly on their own website, and not through any third party). The receptionist resolved this fairly quickly (although had it been a busier time of year and the hotel been full, the outcome might have been less satisfactory).
Which leads me to my most recent stay at the hotel, during which I got a combination of the two problems I had already experienced. This time, I came back on the second day to find my key card for my room wasn't working. I went to reception to get a new one. When I opened the door to my room, I discovered that it had not been serviced that day. When I went back up to reception to investigate, I was told that they only had a reservation for me for one night (not the two nights I had booked). Again, I had booked with the hotel directly through their own website and not through any third party. So I had to wait another half hour for the room to be cleaned etc and again, no word of an apology.
If I stay here again it will be because the location dictates I have to. If at all possible, I won't.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.