The Hotel and the rooms at the hotel were wonderful. The bathrooms were the best out of any otel I have ever stayed at. The MAJOR problem that I had with the hotel was the staff. The people at reception were very friendly but did not know what they were doing. A few hours after my stay I found out that the hotel double charged me for my stay. I called reception which forwarded me on to a manager. I explained the situation to him and he said that He would look into it and call me back. A few hours later he called back and agreed with me that he overcharged me, and that the hotel owned me a refund. However he refused to refund me the money until he talked to the staff member who double charged me to "ask why they charged me twice." The manger and I both agreed that I was double charged, and we both agreed that I was owed a refund of the overcharge. I explained to the manager that waiting a few hours for the employee to return to work to question her before issuing a refund that I was owed was unacceptable. He would not budge and refused to issue a refund until he spoke with the employee. I then asked the manager what would happen if the employee in question was on vacation or died on the way to work... would I never get the money back because he would never be able to speak to her again. He finally gave in and sid that he would of course issue a refund. In the end the hotel did end up issuing a refund a day later, only after he called the employee in question at home.
This is just one example of horrible service that I recieved not only at this hotel, but at every other hotel i stayed at on vacation in Dublin. It is a shame that such a beautiful hotel is being ruined by poor(at best) customer service.
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- Also Known As:
- Beacon Hotel Dublin