We stayed in the hotel on a Thursday night - got an excellent rate for a king room. The reception staff were excellent - very friendly. I had requested a smoking room when booking - was given a non-smoking room which was then immediately changed when I asked with no hassle.
The room was fantastic - large bed, fabulous lighting - the only downside for us was the small wardrobe space and I wasn't too sure about the frosted glass bathroom wall!! It took a bit of getting used to! The room was cold on arrival but we had it heated up within half an hour.
Our only major gripe we had was with the bar staff. They weren't the friendliest, it took quite a while to catch their attention when trying to order drinks, and when we returned to the hotel that night we were sitting in the bar having a drink when the lights were turned on and we were informed it was last orders. There is no residents bar! We were disappointed as it was a xmas night out for us! Otherwise the bar area is lovely - very romantic with all the voile curtains and candles!
I would highly recommend this hotel for pure value and the lovely rooms.