Travelled down to this hotel after reading the "great" reports about it for a birthday weekend/Christmas shopping trip. Arrived at the hotel roughly about 2pm we were able to check into the hotel straight away, as we entered the lift from the carpark and arrived at the reception area we were more than impressed.
The Room we booked was a Queen sized room but the bed turned out to be a double, this was the first problem. My boyfriend and myself decided not to complain as we were so impressed with the rest of the room. Turned on the TV to find it had a constant green tinge.. the 2nd problem.
We decided to ignore this also as we went to Dundrum town centre to make the most of our trip, this was the only good bit about the whole trip. Arrived back at the hotel to find there were 3 cars trying to find hotel parking spaces, there was one space left that was very narrow and our car just about squeezed in, the rest all tried and failed to fit. For the other people looking for spaces had to park in the Hospical carpark had to pay 2.50euro an hour. Problem number 3 there is no where near enough parking that you are not warned about on the hotel website.
Went back to the room to relax for the rest of the night to find the wifi was barely connectable, most areas only had one bar and quite often cut out completely. Gave up and climbed into bed for an early night at about 9.30pm only to hear music coming from the bar area, was loud enough to hear as we realized we were right above the bar smoking area. The music kept getting louder as we realized there were speakers outside playing the music, with the volume up full on the TV this music was still heard clearly over it.
Around 10.30pm all we could hear were drunk people shouting outside and the constant music. The outside speakers were eventually turned off around 11pm but the drunk people downstairs kept getting louder and louder, then the music made a reappearance.. not sure if it was the outside speakers or someone propped the door open but it was ridiculous.
This noise continued until we eventually cracked up, around 12pm, got dressed and headed to reception to complain as no one had answered the reception phone, as we entered the landing waiting on the lift the music was clearly heard.. it was also coming from the lift, I don't understand how this is acceptable with the bedrooms so close, not to mention the noise the lift makes when it stops at the floor your on, It was extremly loud in our room that was 3 rooms away so if we managed to sleep this would have easily woken us up. The lift arrived and the floor of it was absolutely covered in alcohol, it was disgusting.
Once the doors opened at reception we realized why no one answered the reception phone, the music was so loud no one had heard it. I felt like i was walking into a nightclub.. no where on the website does it state the reception area turns into what can only be described as a circus.
Asked the man on reception what time it ended at and his response was 1.30am. I was absolutely appalled by this, I had to shout directly into his ear for him to be able to hear me over the music.
Eventually he told us, not very politly may i add, there was a free room across the hall and if we wanted to move across, we accepted as we needed sleep. I also don't understand why we couldnt have been put in the room in the first place as it would have completly avoided this whole disaster. We were moved to a room facing the road which was alot quieter.. BUT altho the bed was bigger it was only 2 single beds pushed together, cheap way out maybe?
Finally got to sleep around 2am after the delightful drunks next door banged about like a herd of elephants. We were awoken the next morning at 8.30am by the TV of the people on the other side, just shows how ridiculously thin the walls are.
For a 4* hotel I was astounded at how they managed to get these 4 stars. Couldn't wait to check out as it completely ruined the whole weekend for us. Will NEVER be back in this hotel again.
It is a hotel after all is it not?
If you want any sleep DON'T stay here.
Don't stay near any elevators, Don't stay in any room over looking the bar smoking area, Don...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
December 12, 2012
Dear Luce C,
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It is always disappointing if our guests do not enjoy the hotel, I am sorry that your stay fell below expectations. I hope you will consider allowing us the opportunity to demonstrate a more accountable The Beacon experience and please contact me if you do make a future reservation – I would be very pleased to oversee your stay and hopefully meet with you to discuss any specific concerns relating to your first stay. We have taken the opportunity to write to you separately to address your concerns and we are really looking forward welcoming you back in The Beacon Hotel.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.