Stayed in the beacon for one night with my fiancee, which was ruined by unpleasent, unprofessional, inexperienced staff. this was our second stay at the beacon and both times had problems with the front desk staff.
We paid 130euro cash for the room at ceck in, but then were abruptly told that without a credit card we must also pay 150euro saftey deposit! ridiculous! neither of us has our credit cards with us, as it was just a short stopover, we explained that we where on a tight budget and 150euro was our money for our meal and a few drinks, but too no avail, we where rudely told that if we did not pay up, we could not stay there, that we could go elsewhere!
So we paid the deposit and were then sent to an uncleaned, just slept in room, we had to treck back down to reception and change rooms.
But the worst was yet to come! at check out the next morning, we were told by a different staff member that there was no record of us paying the 150 deposit! that the first man should of printed us a reciept!!! after a half an hour of scrutinizing and explaining, we finally saw our money again.
This disaster was purely a case of inexperienced, uncaring staff, who consequently managed to ruin our weekend.
- Also Known As:
- Beacon Hotel Dublin
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