Normally, I am a very patient person and give hostels I stay in an open mind, even the badly rated ones a fair chance. I have worked in the hospitality and tourism sectors for nearly 8 years now and so I know how it can be sometimes.
The first night before my tour was ok, had no complaints.. the showers were a bit so/so but for what you pay you can"t expect luxury.
For convenience sake, I decided to stick with Paddy's for 2 nights after my tour was over. Again same deal, only this time, when I used a third floor bathroom on the morning of my departure, i found myself trapped inside! The door was unlocked but when you pushed the door handle down to release the button - nothing happened! Long story short, after 1 hour of dealing with non-english speaking girls who were trying to use tools to open the door themselves, the handy man finally came and eventually had to break down the door! Turns out, at some point either when the door was installed or later - the metal encasing for the button had been removed meaning the wooden door had swollen around it refusing to let it unlatch! The handy man was as unimpressed as I was there was only 2 non-english speaking employees and a NO manager in sight.
The girl at reception was completely understanding and even ordered a cab to the airport for us. She advised me to email the hostel about a reimbursement for my stay as you can all imagine, a traumatic experience like this would warrant such a thing at ANY hostel or hotel. Here we are an entire week and 3 emails later and I have not received a SINGLE response or even a damned apology for what occurred.
For an extra 5-10 euro i recommend going around the corner to Isaacs hostel which was by far a superior hostel!
Paddy's Palace Dublin... you ruin the name of the ever so fantastic Paddywagon tours and if Paddywagon tours had any common sense they would scrap whoever is running the place in favour for someone who actually gives a damn about customer service and tourism!
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- Also Known As:
- Paddy`s Palace Hotel Dublin