We frequently attend rugby internationals and usually stay in either Fitzpatrick, Dalkey or Grand Malahide and travel to and from ground via DART. This game my parents attended with us and so decided to stay here for its proximity to the aviva stadium.
We booked one month in advance for two exec rooms, confirming our arrival for 12noon. We were unable to get into one of the rooms until after the game (k.o. 5.30pm). The staff were not even apologetic and when it came to check-out, refused point blank to discount our bill.
We found customer service throughout our stay to be extremely poor and inpersonal with no consideration given to residents during this busy weekend.
Another major problem at breakfast was that a number of guests were allowed to enter the dining room in bare feet whilst at the buffet!!
I definitely reccomend if you are considering this hotel for rugby internationals you look further afield for a more luxurious, enjoyable and better-value stay.
On a positive note, the hotel room was very well appointed.
- Official Description (provided by the hotel):
- A modern 4 star hotel located in the heart of Ballsbridge. Overlooking 48 acres of leafy Herbert Park, Herbert Park Hotel offers a unique setting in the centre of Dublin. Minutes on foot to the Aviva Stadium and RDS and minutes by car, bus or train to The CCD and the city centre, the location is ideal for business and leisure. ... more less
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- Also Known As:
- Herbert Park Dublin
- Hotel Herbert Park