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“Extremely poor for a rugby weekend!” 2 of 5 stars
Review of Herbert Park Hotel

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Herbert Park Hotel
4.0 of 5 Hotel   |   Ballsbridge 4, Dublin, Ireland   |  
Hotel amenities
Ranked #68 of 174 Hotels in Dublin
Certificate of Excellence 2014
Coleraine, United Kingdom
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
“Extremely poor for a rugby weekend!”
2 of 5 stars Reviewed November 22, 2010

We frequently attend rugby internationals and usually stay in either Fitzpatrick, Dalkey or Grand Malahide and travel to and from ground via DART. This game my parents attended with us and so decided to stay here for its proximity to the aviva stadium.
We booked one month in advance for two exec rooms, confirming our arrival for 12noon. We were unable to get into one of the rooms until after the game (k.o. 5.30pm). The staff were not even apologetic and when it came to check-out, refused point blank to discount our bill.
We found customer service throughout our stay to be extremely poor and inpersonal with no consideration given to residents during this busy weekend.
Another major problem at breakfast was that a number of guests were allowed to enter the dining room in bare feet whilst at the buffet!!
I definitely reccomend if you are considering this hotel for rugby internationals you look further afield for a more luxurious, enjoyable and better-value stay.
On a positive note, the hotel room was very well appointed.

  • Stayed November 2010, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbarry, Sales & Marketing Manager at Herbert Park Hotel, responded to this review, November 30, 2010
Dear Guest,

Thank you for taking the time to share your comments on your recent stay.

I have investigated your feedback and cannot find any guest staying in Executive Rooms over those dates that checked in at the times that you mentioned. Whilst the hotel can take note that you will be arriving at 12 noon, the normal check-in time that we offer is from 3pm.

Obviously the hotel is extremely busy over Rugby Weekends and we find that most residents are attending the match and understand that the hotel is operating to cater for match-goers both resident and non-resident at that time.

We thank your comments as we appreciate that there is always to scope to improve on what we offer to our guests.
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658 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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ireland
Senior Contributor
49 reviews 49 reviews
27 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed October 19, 2010

Stayed on business trip. location good for my meetings. hotel staff nothing exceptional, not very friendly. Bar in lobby, no backround music, food expensive and beverages. roomsno tea/coffee, no bathrobe or slippers, no iron or iron boar only on request. Air condition noisy during the night. Charge for WIFI !! Charge for parking !!! Cooked Breakfast seemed to be cooked from dawn !! Stick with cold buffet, safer.
Return visit ... NO

  • Stayed October 2010, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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pbarry, Sales & Marketing Manager at Herbert Park Hotel, responded to this review, November 30, 2010
Dear Guest,

Thank you for taking the time to share your comments on your stay. Whilst we appreciate that you did not enjoy aspects of your stay, it would have been beneficial if you had shared these comments during your stay so that we could have resolved several of them. In particular the air-conditioning noise.

We try to keep our accommodation rates as good value as possible and find that many of our guests do not require car parking or internet connection which is why we charge these as seperate items. We also offer package prices that include these additional items, which can be booked direct on our website.

We are pleased that you liked the location of the hotel and thope that you will re-visit us in the future.
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Kilkenny, Ireland
Senior Contributor
32 reviews 32 reviews
19 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 7, 2010

We had a very nice stay in the herbert park, we took advantage of the indulgance package which I'd highly recommend which includes a late checkout of 2pm & a late breakfast up to 12. We were going to a gig in the O2 & this is the perfect location for that as well. Will be back again

  • Stayed September 2010, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Galway, Ireland
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed September 26, 2010

I have stayed in this hotel many times (e.g. when more favoured ones had no rooms). The rooms were of good standard and clean. Location is ok for access to city centre. I agree with comments of other reviewers, this hotel is let down by; check in policy of demanding deposit leaves a sour taste on arrival (I have never had to do this elsewhere and on one occasion I was embarrassed to see how visitors to this country were treated when they questioned this practice)), no tea/coffee making facilities in room, unfriendly reception staff. My overall impression is of a hotel with good basic elements let down by lack of focus on service and customer needs. This type of culture comes from the top.

  • Stayed April 2010, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pbarry, Sales & Marketing Manager at Herbert Park Hotel, responded to this review, February 2, 2011
Dear Guest,

Thank you for taking the time to share your comments. I am pleased to hear that you liked the standard and cleanliness of the bedrooms and that you found the location of the hotel good for access to the City Centre.

With regards to our policy on check-in, we do make it clear on our booking confirmation that a valid credit card is required at check-in time to secure against the room. This is a universal hotel standard which is necessary to have in place. In the unusual situation that a guest does not have a valid credit card, we do require a cash deposit to secure against the room. Again this is clearly communicated in our booking confirmations sent at time of reservation. I am sure that you can appreciate the need to have this policy in place.

We do hope to welcome you to Herbert Park Hotel again in the near future.
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belfast
Top Contributor
94 reviews 94 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed August 30, 2010

had a great couple of days relaxing.
just a quick bus ride to city centre.
restaurant is looking right onto Herbert Park

  • Stayed August 2010, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ireland
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed August 22, 2010

This was our first time staying in this hotel though we have stayed in Ballsbridge on many occasions. The location was great as there is a park right outside the door of the hotel with childrens playgrounds and duck pond so ideal for our 3 year old to run off some energy from being cooped up in the car all day. Its also a short walk to the Lansdowne Road DART station so we only needed the car to arrive and leave.

The public areas are nice and well kept and there is a great breakfast selection at which we ate as much as we could manage and then did not need to eat lunch later(apart from the 3 year old of course who eat a large breakfast followed by a sizeable lunch!!). The restaurant wasn't open at night, only the bar menu which looked expensive for what was on offer. However their is a good selection of restaurants right on the doorstep with good value being offered on early birds.

Our room was fine - it was at the side of the hotel so had mixed views - in that we looked down on roofs BUT looking directly out was the skyline of Dublin. It was very quiet and we never had noise from either adjoining rooms or the corridor. There is also air-conditioning which is always welcome in hotel rooms as I find that they tend to get a bit over-heated. The bedroom(with a very comfortable king-size bed) was clean and well maintained as was the bathroom. The mini-bar is good in that there is still room to place some of your own items in it(in our case milk for our daughter)...obviously its expensive to take anything from it.

The only downside was the fact that its 10 euro a night for parking but then all hotels in Ballsbridge(and city centre Dublin) charge for parking so it wasn't a surprise. There was plenty of spaces in the car-park while we were there but if the hotel was full that might not be the case.

We will defitnetly return on our next trip.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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uk
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed August 8, 2010

Stayed here in 2009. Normally would have stayed in centre of Dublin albeit all hotels were tending to overcharge due to events in town. On this ocassion we were over to see U2 at Croke Park, quite a distance from the hotel, but enjoyed the walk into town (about 15 to 20 mins). Really liked the hotel and would definitely recommend (we had a very good deal), escpecially good if your going to Landsdowne Road/Aviva stadium as its about a 5 mins walk away. I would say hotel probably more suited to corporate, this may be why rates were so good at weekend.

  • Stayed July 2009, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Herbert Park Hotel

Address: Ballsbridge 4, Dublin, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#40 Luxury Hotel in Dublin
#50 Business Hotel in Dublin
#52 Romantic Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Herbert Park Hotel 4*
Number of rooms: 153
Official Description (provided by the hotel):
A modern 4 star hotel located in the heart of Ballsbridge. Overlooking 48 acres of leafy Herbert Park, Herbert Park Hotel offers a unique setting in the centre of Dublin. Minutes on foot to the Aviva Stadium and RDS and minutes by car, bus or train to The CCD and the city centre, the location is ideal for business and leisure. ... more   less 
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Also Known As:
Herbert Park Dublin
Hotel Herbert Park

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