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“Don't Go !!!!!!!!!!!!!!!! Avoid This Hotel !!!!!!!!!!!!!” 1 of 5 stars
Review of Herbert Park Hotel

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Herbert Park Hotel
4.0 of 5 Hotel   |   Ballsbridge 4, Dublin, Ireland   |  
Hotel amenities
Ranked #67 of 176 Hotels in Dublin
BELFAST
1 review
7 helpful votes 7 helpful votes
“Don't Go !!!!!!!!!!!!!!!! Avoid This Hotel !!!!!!!!!!!!!”
1 of 5 stars Reviewed December 19, 2006

For anyone thinking about staying here - my advice is just DON'T GO! There are plenty of superior hotels in the same area that will treat your custom with much more appreciation. I am a frequent hotel user and this Hotel is by no means 4 star standard. In addition it's customer service is AWFUL. When I arrived I had a problem with my room as it was not what I had booked/requested. The room window was literally 1 foot from a full height wall outside - even though I had requested a room with a view of the Park. Furthermore when I requested a room change the response I received was extremely negative and UNHELPFUL. I actually took this issue (along with many other problems I encountered during my stay) up with management when I returned home via a written letter, and again might as well not have bothered. I was absolutely HORRIFIED by the absence of concern and customer care given. It actually appeared that they had never been trained in customer relations. The breakfast was DISGUSTING and I actually skipped it on my second morning. Overall this hotel does not warrant it's cost and one would be far better off staying elsewhere where good customer service standards and food could be found.

  • Liked — LEAVING IT
  • Disliked — THE COMPLETE ABSENCE OF CUSTOMER SERVICE
  • Tips/Secrets — AVOID THIS HOTEL - STAY ELSEWHERE
  • Stayed November 2006, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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613 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Egham, United Kingdom
Top Contributor
436 reviews 436 reviews
140 hotel reviews
Reviews in 167 cities Reviews in 167 cities
344 helpful votes 344 helpful votes
4 of 5 stars Reviewed December 5, 2006

Stayed here on a business trip. Very impressive hotel with large public areas. The front desk staff were very efficient and some of our party were upgraded to spa rooms. The room was of a decent size and everything was of a high quality.

Came back after dinner to have a drink at the bar and it had closed even though there were about a dozen people sitting in the very strangely designed bar area - think clearance sale from Ikea with no thought of what goes with what. One of the night managers ran a reduced bar service which was OK.

Apparently the breakfast was very good and this is certainly a good choice if staying in Dublin

  • Liked — Very high quality hotel
  • Disliked — Strange bar
  • Stayed November 2006, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 11, 2006

I stayed at the Herbert Park for one night last month while visiting Dublin on business. The hotel was clean and bright and the staff were efficient. The bar and the lobby were totally empty and devoid of atmosphere. The food in the restaurant was fine but again there was no atmosphere.
The hotel is situated beside a lovely park which is handy if you want to take a jog or walk to releive you of boredom.
For a business traveller with work to do in the evening this hotel is adequate. For those seeking something more lively my advice is stay somewhere else.

  • Liked — Free Parking
  • Disliked — No atmosphere
  • Stayed September 2006, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
51 reviews 51 reviews
37 hotel reviews
Reviews in 28 cities Reviews in 28 cities
110 helpful votes 110 helpful votes
4 of 5 stars Reviewed October 9, 2006

The Herbert Park is a modern hotel, about 20 minutes walk from Dublin City centre. It has good bus and train links for those who don't like the walk.

The hotel seems new with a large reception area. Reception staff were friendly, quick and efficient - check-in took about two minutes. The rooms are large and comfortable, very clean and bright.

Bathrooms also clean with a good full-size bath.

The bar is a bit soul-less but the staff were friendly despite having to serve a couple of obnoxious drunk tourists.

Within a minute's walk of the hotel there are a good selection of restaurants (Chinese, Thai, Italian, excellent Indian!) and a couple of nice little bars, so if you don't fancy the hassle of the city centre there's enough locally to satisfy most needs.

All-in-all, a good quality hotel in a beautiful part of Dublin with good rates.

  • Liked — Frindly staff and cleanliness
  • Disliked — Nothing
  • Stayed October 2006, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Castlebar, Ireland
Top Contributor
58 reviews 58 reviews
38 hotel reviews
Reviews in 25 cities Reviews in 25 cities
69 helpful votes 69 helpful votes
5 of 5 stars Reviewed September 4, 2006

Just back from long W/E with partner and 2 kids. Have to say value was excellent. The B/F was very tasty The Guinness in the bar wsa also Good.
The only complaint was the soul less atmosphere and the bar area being completely empty. So if you want value for money, good location and fine food then this place is for you. However if you are after a bit of Craic then best avoid

  • Liked — value
  • Disliked — atmosphere
  • Tips/Secrets — Guinness is great
  • Stayed August 2006, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Belfast
Senior Contributor
27 reviews 27 reviews
23 hotel reviews
Reviews in 24 cities Reviews in 24 cities
63 helpful votes 63 helpful votes
3 of 5 stars Reviewed August 1, 2006

Stayed in the Herbert Park for a long weekend with family.

No complaints about the room (size, comfort etc), however we stayed on a Saturday and Sunday night and there was absolutely no atmposphere in the reception/ bar area of the hotel. There's a massive open reception/ bar area but there was nobody in it on a weekend evening and the lovely bar room was also empty!

It's located in the leafy Ballsbridge area. There is a very frequent bus service into the city centre and a taxi from Trinity College cost us 9 euros.

We tried one of the restaurants (Italian) opposite the hotel 'Al Bruschetta' and can really recommend it

The Herbert park which is next to the hotel is also a lovely place to go for a walk.


Enjoyed our stay in Dublin as always, but perhaps we'll look for a hotel that is slightly more personable with some atmosphere.

  • Stayed July 2006, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Donegal
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 20 cities Reviews in 20 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 2, 2006

I stay in the Herbert Park whenever I am in Dublin I have always found it excellent staff are friendly and proffessional the rooms are spotless would highly recommend it to anyone

  • Stayed December 2005, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Herbert Park Hotel

Address: Ballsbridge 4, Dublin, Ireland
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#41 Luxury Hotel in Dublin
#52 Romantic Hotel in Dublin
#54 Business Hotel in Dublin
#69 Family Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Herbert Park Hotel 4*
Number of rooms: 153
Official Description (provided by the hotel):
A modern 4 star hotel located in the heart of Ballsbridge. Overlooking 48 acres of leafy Herbert Park, Herbert Park Hotel offers a unique setting in the centre of Dublin. Minutes on foot to the Aviva Stadium and RDS and minutes by car, bus or train to The CCD and the city centre, the location is ideal for business and leisure. ... more   less 
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Also Known As:
Herbert Park Dublin
Hotel Herbert Park

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