For anyone thinking about staying here - my advice is just DON'T GO! There are plenty of superior hotels in the same area that will treat your custom with much more appreciation. I am a frequent hotel user and this Hotel is by no means 4 star standard. In addition it's customer service is AWFUL. When I arrived I had a problem with my room as it was not what I had booked/requested. The room window was literally 1 foot from a full height wall outside - even though I had requested a room with a view of the Park. Furthermore when I requested a room change the response I received was extremely negative and UNHELPFUL. I actually took this issue (along with many other problems I encountered during my stay) up with management when I returned home via a written letter, and again might as well not have bothered. I was absolutely HORRIFIED by the absence of concern and customer care given. It actually appeared that they had never been trained in customer relations. The breakfast was DISGUSTING and I actually skipped it on my second morning. Overall this hotel does not warrant it's cost and one would be far better off staying elsewhere where good customer service standards and food could be found.
- Official Description (provided by the hotel):
- A modern 4 star hotel located in the heart of Ballsbridge. Overlooking 48 acres of leafy Herbert Park, Herbert Park Hotel offers a unique setting in the centre of Dublin. Minutes on foot to the Aviva Stadium and RDS and minutes by car, bus or train to The CCD and the city centre, the location is ideal for business and leisure. ... more less
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- Also Known As:
- Herbert Park Dublin
- Hotel Herbert Park