we were very disappointed with our 1 night stay here--if we had booked a second night we would not have stayed!! beware there are at least 10 steps up to front door--no ramp access-this caused a major problem for me as I my mobility is restricted at present--this was a huge surprise as I had telephoned a few days before to check access etc + was reassured there would be no problems!! on admission there were 3 front desk staff--all stood and looked at me when I broached the difficulty I had with steps etc--no explanation was forthcoming. the lift to our room was tiny--barely fitted 2 with 2 suitcases, not helful to those who suffer from claustrophobia--it's a very old style lift--you must wait for the inner door to open before you can open the outer door!!!on exiting the lift we found ourselves in a very dark coridoor-pained purple--a very dark shade which was somewhat appropriate for Halloween!! we stayed in rm 202--upgrade exec room--it was very cold--no heating on--when turned on it did work well, however the noise from the unit was keeping us awake so we had to turn it off--this meant the room was freezing again during the night. The tv is huge, the sofa in front rather low but looks nice-the bed was very uncomfortable--the mattress was lumpy, and was actually 2 single beds held together with the sheet, this meant it tended to move. The bathroom was a good size, nice double sinks, however, the bath is quite deep--this means that climbing into the bath was impossible for me--another disappointment as I had asked re this when I telephoned the hotel before booking. We were lucky that the nightclub was not open during our stay, however, noise was still a problem, even though our room backs onto a small lane, on retiring a lorry was reversing up the laneway with lots of noise. The windows on this room have no double glazing--they are lovely old fashioned sash windows but not 4 star standard.
Breakfast was a disaster-5 steps down to bar area--breakfast is not self service so you have no chance to se what's available before choosing-- the full irish was blighted by a soggy handful if old limp lettuce with some kind of vinegarette in it--this had run into some of the items which meant neither of us could eat some of the items they were so acidic. The bacon was obviously very old/ had been frozen--the fat on it was yellow, the sausage inedible the white pudding very spicy. We had to ask for juice--none was offered. The staff showed no interest in us but preferred to stay at the bar area. Suffice to say we will not be back.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
Thank you for taking the time to post a review of your recent stay.
Firstly, I would like to apologize for the standard at breakfast. I can assure you that all of our meat products are cooked fresh and our kitchen strictly adheres to the HACCP guidelines for cooking and storage procedures. All of our breakfast dishes are cooked to order allowing us to cater individually for our guests' dietary requirements if/when we are informed of them.
We pride ourselves on providing outstanding customer service, I am very sorry to hear of the experience that you had with our waiters in our restaurant at breakfast. Please be assured that this is not our usual standard of operation. We are currently in staff training and are constantly improving our practices.
The person you spoke to on the phone when you called prior to making your reservation was myself. The questions you posed were whether there would be noise from the nightclub on the night you were staying which I declined as you stayed on a Thursday night and the club was closed. Furthermore, you asked me whether all of our showers were over bathtubs which I confirmed. Unfortunately, at no point during our conversation did you in fact mention that you were on crutches and were experiencing difficulties with stairs. Otherwise, I would have informed you about the nature and structure of the hotel which is housed in 6 original Georgian townhouses and a listed structure featuring original Georgian features such as the sash windows in our rooms.
Furthermore, I personally offered you the option of contacting our team when and if you chose to use the bar bistro or leave the hotel so a member of our staff could bring you into the bar area through the back of house which involves less steps into the bar bistro than when entering from the reception area and only 1 step onto the pavement outside. I have been informed that this is not an offer you chose to take us up on.
Our heating system is individually controlled for each room. Our maintenance team has checked the room you stayed in and has verified that the heating is working correctly. I'm sorry you didn't inform us when you thought your room was too cold while you were here. We would have been happy to set the heating for you at a comfortable level.
Again, I would like to apologize for the inconvenience encountered in our bar bistro. Should you return to our hotel in the future, please contact me directly and I would be delighted to look after you.
Acting General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.