Hotel is well located close to the city centre overlooking the canal and next to a Luas tram stop. The property is clean and modern, with a spacious lounge bar (Stil) on the left, spacious lobby/reception overlooking a courtyard and a restaurant on the right hand side. Check in was busy but polite and efficient. Room was ok, a bit on the small side (overlooking canal). No exec club but nice touches as a Diamond HHonors client of wine, water, fruit and snacks. Odd that they welcomed me back in a letter and on arrival when I'd never stayed there before. Bed was uncomfortable. Pillows unpleasant and micro thin duvet. Resulted in a very bad night sleep. Bathroom had certain metal parts of fittings missing - part of toilet roll holder, top cap on shower column and another piece - maybe a previous guest had taken them. Shower good with consistent temperature.
Breakfast - the high point - a juicer for fresh carrot juice - EXCELLENT. Granola/museli station. delicious porridge. Some great local foods - soda bread, really fresh tasty eggs, good irish bacon and artisan sausages. A fantastic breakfast buffet.
The lounge and reception/lobby has lots of seating for meetings etc. spent some time in Stil and had lunch. VERY POOR FOOD - BLT - bacon tasted like it had been cooked in a pan that had previously had something burnt in it. Half the sandwich was left. My poached salmon salad - a small piece of salmon with the skin on (why not remove it - fine if pan fried but poached - yuk it should be removed before serving) atop a large handful of spinach leaves with a rather acidic tomato chutney between the two and a splash of balsamic syrup. No cucumber, other leaves, tomatoes, grated carrot, onions, nuts, avocado etc. or dressing. It was bland and very dull. The other guests had wraps both said they were dull, bland and boring.
Service - on the whole good. Nice friendly staff who smiled and made us feel welcome. Service in Stil a little patchy in the morning. They'd make a lot more money if they had more staff as we had to wait a while several times to catch someone's eye.
Evening - had drinks in Stil. No snacks provided with the drinks. Ordered fish and chips (meh - not impressed. Limp batter and a few chunky chips that could have done with being crisped up with and extra time in hot oil. Ordered some thin fries to share. Again - what is so difficult about frying chips? Clean hot oil is all that's needed. These were just warm, anaemic and flabby. Asked for ketchup and mayo which arrived after we'd eaten them.
Two examples of service -
I had found a vegetarian restaurant on line but then could not recall the name. Called front desk/concierge to ask and was told -"lots of places do a vegetarian option". I explained that I wanted a vegetarian restaurant. The lady said she would call me back. 20 mins later I called down and was told to hold because she was busy! As a result I did get to the restaurant (Cornucopia) but only just and very close to closing time.
Second example - had something I needed printing. Told to send it by email to a member of staff. Was printed as requested and available a few minutes later free if charge.
Two other peeves - key operated lifts - so annoying if you have luggage and bags to fiddle about and unnecessary in my opinion.
Internet - wifi provided by BT but you have to keep looking in, it doesn't remember you once you've logged in.
Would I stay again? Probably for the location and breakfast but certainly not for the food served in Stil.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.