I sent three emails to the hotel, all of which advised they would forward to the manager, why did I never recieve a response or an apology?
Stayed in Room 106 on 23rd June and was very displeased with our experience for the amount of money we paid. We stayed here before a few years ago and had wonderful weekend and a gorgeous room, thinking we would receive the same service, but I couldn’t have been more wrong. We were put in the very old end of the hotel and words cannot describe how horrible our room was. The décor was old and musty, there were no towels in the room, we had to phone and request them (surely this should be a necessity), the room was freezing, after requesting from reception the heat to be out on that night, we were told it would but it was so cold I went to sleep in the clothes I had on me that night. The springs in the bed stuck into my back, the pillows were too low, the seat beside the window had fake tan or god knows that it was all over it and hadn’t even been cleaned, there was damp on the ceiling and when I woke up the next morning seen there was fake tan on the bed covers from the person who stayed there before, the sheets were obviously not changed and I was glad I had my clothes on as god knows what I could have picked up. The walls were like paper, I could hear the whole conversation of the couple next door.
We ate in the restaurant, the food was awful and they had ran out of turkey and ham and chicken, both of which I would have loved, so had to settle for a toastie for my dinner.
Photos are completely misleading photos and I will not stay here again nor recommend the hotel to anyone as the hotel will charge people to stay in a dirty old room and make as much money as possible. To make matters worse we were then charged for parking!!
I think it’s horribly misleading and wrong the way they promote the hotel on their website, why do you not have any photographs of the old rooms on the website or let people know they will be staying in a room not touched since the seventies? I work hard for my money and felt like a just threw it away in your hotel, it very unfair as I really enjoyed my previous stay.
- Official Description (provided by the hotel):
- The Regency Hotel is a Superior 3 * leisure & business hotel located on the north side of Dublin City. The Flagship Hotel of the McGettigan Family Group, it enjoys a prime location midway between Dublin City Centre and Dublin Airport offering easy access to all that the bustling city of Dublin has to offer. Located just a short walk from Croke Park, home of the GAA and venue for major sporting and music events, The Regency is also just a quick taxi journey from the new O2 Arena or Aviva Stadium for Rugby & Soccer fans, leaving you in the perfect location for all major Dublin events. ... more less
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- Also Known As:
- Regency Hotel Dublin
- Regency Dublin
- Regency Airport Hotel