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“Good character hotel” 4 of 5 stars
Review of Schoolhouse Hotel

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Schoolhouse Hotel
4.0 of 5 Hotel   |   2 - 8 Northumberland Road | Ballsbridge, Dublin 4, Ireland   |  
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Hotel amenities
Ranked #25 of 177 hotels in Dublin
York, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good character hotel”
4 of 5 stars Reviewed November 10, 2012

Lovely hotel in a fantastic location. Very nice area with local bars and restaurants and could walk to the city centre. Hotel full of character and rooms clean and comfortable. We had the ground floor rooms with a door that opened into the courtyard, as there was 3 couples staying in 3 adjoining rooms it worked out very well. The hotel also has a friendly bar area, with real fires which was lovely. Very welcoming bar unlike some hotel bars which can be cold and clinical. The only disappointment was the breakfast service, it was very poor. After being shown to our table we waited 15 mins and still no one had offered us tea/coffee, as there wasn't any staff present we had to go through to reception to ask for service, not good. We then had a huge Wait for the breakfast. We mentioned this again to reception and were told "sorry we are short staffed and we didn't expect it to be so busy". We had been booked in for 6 months so it wasn't as though they didn't know we were coming?. Also she said we have a wedding part in for breakfast at 10am tomorrow so if you don't want another wait, avoid this time. Not good, asked to speak to the manager, but was told not available and she would contact us, never did. Surprise surprise. It's a shame as the hotel and Dublin are great. It's not an inexpensive hotel so I would have expected better customer service especially from the front of house girl. rest of staff did seem nice, so maybe a one one. Probably wouldn't stay again although going back to Dublin in dec for Christmas shopping.

Room Tip: If staying with friends, ground floor rooms are great.
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  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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623 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (76)
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English first
Dublin, Ireland
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed November 8, 2012

What a lovely old world type of hotel! By old world I mean it had a real homely feel to it. The staff were friendly and very personable and the welcome was warm and genuine, not like some of the bigger high turnover hotels to be found in cities these days. We stayed for 3 nights on the 1st, 2nd and 3rd Nov 2012. The room was very comfortable and of a good size with a huge double bed to die for. It was clean and all the furniture was of a good high standard. The bathroom was a fair size not huge however big enough; the shower was strong and didn’t suffer from the annoying temperature fluctuations you sometimes get, that said adjusting the temperature was a tricky affair! We enjoyed an evening meal in the restaurant on the first night and found the food and service to be very good and at a reasonable price. The same could be said for their bar food which was equally as enjoyable. The bar was generally busy however not crowded and is full of charm. We enjoyed some live music on the Thursday which was of a high quality yet not so loud that you couldn’t chat which added to the whole experience. This is a charming hotel well situated to visit the city with warm friendly staff oozing with can do attitude and we will definitely be back for more!

Room Tip: We stayed in the canopy room highly recommend them !
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wicklow, Ireland
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2012

This is a beautiful hotel with real character. The restaurant and bar have a fantastic high pitched ceiling and amazing architecture. The bedrooms were excellent and beautifully designed. The staff were excellent, efficient and friendly. I cannot say enough good about our experience at this hotel

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 2, 2012 via mobile

Lovely hotel, friendly staff and excellent service. Quaint rooms with comfy beds.
Breakfast was very good.
Would recommend the Schoolhouse hotel and hope to stay there again on future trips to Dublin.

  • Stayed October 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Buckinghamshire in UK
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 2, 2012

The Schoolhouse Hotel offers boutique-style luxury, with a "home away from home feel". It is located in Ballsbridge, which is just outside the city centre in Dublin 4, but is easily accessible to the heart of Dublin by the Luas (tram service) and car.

The hotel is small but provides a personal service to guests, with little touches like an evening ice bucket service to rooms. The rooms are decorated to a nice standard with enormous beds and are spacious.

The hotel has a lovely bar area adjoining the main hotel, which also serves hot drinks and brunch-style food, plus delicious home-cooked main meals and desserts. The standard of the food is exceptional, with hand-prepared dishes of a very good size. You are not disappointed with the food, particularly as the portions are more than ample with a variety of dishes to offer, including seafood, duck and delicious pies.

I have stayed at this Hotel now about four times, and each time have to say the staff are polite and very keen to please. A truly exquisite venue in probably the nicest part of Dublin!!!

Room Tip: Upstairs, the rooms are nicer!
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  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Modena
Top Contributor
71 reviews 71 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
57 helpful votes 57 helpful votes
5 of 5 stars Reviewed October 31, 2012

The location is great, walking distance from the city center, but in a nice and quite road with trees. The hotel (used to be a victorian school) is amazing. Everything seems to be stucked in the victorian age. Rooms are large and very clean. There is a good breakfast service but the real thing I enjoyed much was the bar of the hotel. Superb. Very large beds and nice (but small) bathroom. If I will ever return to Dublin I'll choose this place again 100%!

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchoolhouseHotel, General Manager at Schoolhouse Hotel, responded to this review, November 2, 2012
Hello Hoolz,

Thank you so much for taking the time to post your feedback online. Your kind comments are greatly appreciated.

I was delighted to see that you enjoyed your stay at The Schoolhouse. We would be thrilled to welcome you back in the future so please do not hesitate to contact us when you are travelling next.

Warmest regards,

Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 of 5 stars Reviewed October 25, 2012

Sent from my iPad

Begin forwarded message:


I raised a complaint with your night manager, then your receptionist and was promiseWether hotel would call or contact me Monday. We stayed in rooms 326 and 328.

I was treating my godmother of 80 to a night away, in the hotel where she taught many years ago.

It was the most awful night I have ever had in a hotel, and whilst the beds were beautifully comfortable and we got off to sleep nicely at 10 pm, we were awoken  later guests shouting, laughing, knocking things over in their room.  The noise was not general laughter but raucous noise which echoed through the rooms and the bumping noise of furniture in the room next to me 329 prevented getting back to sleep. Then around 1.15am someone ran up and down the corridor shouting where's Clare.  They then knocked on doors still shouting, so I got up and opened the door, to find a young lady in a fawn dress and stockinged feet running back down the corridor.  I asked her to be quiet and go back to her room, to which she shouted back "Fxxx xxx"  I called reception and asked your night manager to come up and deal with them, which he did and I told him what had been happening.

The point I would make is that he had done nothing about the noise and so evidently was not patrolling the hotel to check on guests as the noise would have been evident.  After he went back downstairs the noise continued at a slightly lower level in the room, but it did not stop for some further 40 minutes.  Whilst at least it was not in the corridor, it was next door to me and the bumping of furniture continued.

Next morning at 8.30 I reported this to your receptionist and asked to speak to the manager as I wanted to make a complaint. She said there was no one on duty, which is terrible for a hotel not to have any management available at a busy weekend.  She said she would report it and that the night manager had told her.  

1. The situation should not have happened if the night manager was doing his job and checking the hotel areas properly
2. The night manager was ineffective in getting the room to quieten down sufficiently although he managed to get them to stop running up and down and shouting.
3. We were woken up, had very interrupted sleep and could not get back to sleep easily being not only awake but upset by the girl and the lack of handling of the situation at your end.
4. As a result we were exhausted the next day, and I even managed to lock myself out of my room I was so tired.
5. The receptionist had no one senior or any management on call on to take my complaint, and I left having paid the bill for a lack of sleep in what is supposed to be a reputable boutique hotel.
6. I was told I would be contacted and it is now Tuesday, 2 days after the event and I have received no email or call to resolve my complaint and redress the situation.

Room Tip: Do not stay here if you need your sleep
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  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SchoolhouseHotel, General Manager at Schoolhouse Hotel, responded to this review, November 2, 2012
Dear GSET36,

Firstly I would like to thank you for your feedback, I take all feedback on board as we constantly provide regular training to the team to assist in improving the service which we provide. As we have been in contact numerous times this week I won't respond in great detail online.

Again I am genuinely sorry for any inconvenience caused during your stay. As mentioned already we did unfortunately have a very confused guest with us who became disorientated during the night. Once the night porter confirmed the room number of this guest, she was assisted back to her room. I can assure you that this is an isolated incident as The Schoolhouse is always very peaceful and charming.

Following on from my correspondance with yourself I am aware that you are now satisified with the resolution. I do hope we will have the pleasure of welcoming you back to The Schoolhouse where I am sure we can restore your faith in us.

Warmest regards,

Jenny
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Schoolhouse Hotel

Address: 2 - 8 Northumberland Road | Ballsbridge, Dublin 4, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Wheelchair access
Hotel Style:
#12 Business Hotel in Dublin
#22 Luxury Hotel in Dublin
#24 Romantic Hotel in Dublin
#40 Family Hotel in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Schoolhouse Hotel 4*
Official Description (provided by the hotel):
In a class of its own... For those seeking somewhere truly different in Dublin, The Schoolhouse Hotel Ballsbridge is definitely ahead of its class, one of the leading D4 hotels. Unique, intimate and ideally located, the four star Schoolhouse Hotel in Ballsbridge Dublin 4 exudes a warm and friendly atmosphere. Described as a hidden gem in Dublin city this D4 hotel is located just 10 minutes walk from many of Dublin's main visitor attractions: the fashionable area of Grafton Street, Trinity College, Temple Bar, St. Stephen's Green, The National Museum, The R.D.S and Landsdowne / Aviva Stadium. Boasting luxury d4 hotel accommodation in Ballsbridge, each of our rooms have Super King Size Double Beds or Deluxe Twin Single Beds and include a host of luxury extras such as Full Irish breakfast in the comfort of your room or at The Restaurant in The Schoolhouse, on site Car Parking, Mineral Water, Tea, Coffee & Cookies, Movies, Email & Internet on your plasma television, Luxury toiletries and a Schoolhouse bathrobe on request. As one of the best Ballsbridge hotels Ireland has to offer you will be in a haven of luxury at the Schoolhouse Hotel. ... more   less 
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Also Known As:
Schoolhouse Hotel Dublin

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