“Good enough.. 3+”
I spent only one night in the Wynns for a very short stay in Dublin, buit it was a pleasant enough stay. If you are looking for a reasonably priced hotel in the heart of Dublin with the necessary services -that is, clean, enjoyable room with good bed, TV/telephone, internet, lift, clean bathroom, toiletries, coffee in the room and breakfast included- this is your hotel. Even if I didnt use the gym they do have it. This is what I was looking for and I got it.
I will tell you what could be improved: the gym access is under notice, so you have to tell them you intend to use it before getting access. The room serves its purpose but it is old, could be renewed a bit. The TV is flat screen but has only 15 channels, and not very good ones, 2 of them news, one radio and some shopping channels. Coffee is drinkable but instant... toiletries are middle quality, ok. Breakfast is good, not the most variated but good quality of food. Maybe the one thing of breakfast that goes toward below is their coffee, but the rest is yummy.
The one con I actually found was their receptionist. I arrived to checkin with a colleague that chose another hotel, and when she saw me with her she inmediately remarked: "this room is only for one person, no more are allowed there". That was so rude. I am not used to impertinent remarks like these when I get into a hotel, more than offended I felt shame for her and even if I needed assistance during my stay, I didnt want to contact reception at all. The fact that she thought someone like me neede to cheat somebody else in is the one thing -but meaningful one- to make me think I was in a hotel of less quality than I deserved.
Room Tip: Ask for upper floors rooms, the noise is less during the night.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 7, 2013
Dear Madam,
We are delighted you found what you were looking for when you stayed with us at Wynn's.
We will take under consideration your remarks regarding our gym, there is an age restriction on the use of the gym, over 18's, and that is the reason you check with front desk for access.
The complimentary tea/coffee service in all our rooms are instant sachets for convenience but room service can bring an array of coffee from our lounge downstairs. After careful consideration we have decided to replace our coffee that is served for breakfast in our Restaurant and we do hope it meets everyones standards.
Please accept our apoligies if you found our receptionists remarks rude this is defintely unacceptable. We have spoken to our check-in staff regarding this matter and not to take from how you felt, but it may have been a little lost in translation situation. The member of staff in question assures me that she wanted to make sure the room was for single occupancy to avoid giving a room too small to suit your needs. We regret that you felt the need not to contact reception for any assistance during your stay, I just wish you would have contacted one of our managers on duty and we would have cleared this matter up immediately.
Kind regards
Manager
Wynn's Hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.