Five of us stayed in Stauntons last night, Saturday the 6th October 2012, and I really wish we hadn't! The rooms were shoddy, the walls paper thin so we were kept awake all night and from very early this morning with banging and noise from corridors and adjoining rooms. One of the maids opened up a room beside us at 8 am to walk in on a guest, thinking the room was empty. I know because I heard every word of the conversation from behind my locked door! The room, in fact the entire hotel was overbearingly hot and stuffy and needed some windows open to let in some air. As we were on a ground floor I was reluctant to leave the full window open and struggled to open the top window. The towel rial in our bathroom was rusty and the whole place dirty and unloved.
Breakfast was truly appalling, firstly breakfast is normally from 8-10 am, but because it was a Sunday it was only from 8.30-10. We arrived down to the dining room at 9.40 to find no free tables and three waitresses who ignored us for ten minutes as we stood at the door, in the way of people trying to get their breakfast from the buffet. The second we walked in, the three waitresses looked at us,mid don't acknowledge us and disappeared into the kitchen. No welcome, no hello, no please wait for ten minutes. I asked one of them when she reappeared what was happening and she said it was normal for this time on a Sunday morning, at this stage there were 7 people behind us in a queue. My advice to the owners being to increase the size of the dining room and instead of reducing the breakfast time on a Sunday, you might lengthen it instead. And train your staff in customer service. The breakfast when it came was cold, the poached eggs rock hard and swimming in water on the plate. We asked for three glasses of water, one glass and a jug came and when we asked for two more glasses I thought the waitress was going to throw the water all over us. Appalling service.
Will not be back.
- Also Known As:
- Stauntons On The Green Hotel Dublin
- Stauntons On The Green Dublin
- Stauntons Green
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