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“Ridiculous service!” 1 of 5 stars
Review of Maple Hotel

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Maple Hotel
2.0 of 5 Hotel   |   75 Lower Gardiner Street, Dublin 2, Ireland (North City Centre)   |  
Hotel website
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Hotel amenities
Special Offer
Free Irish Coffee
Ranked #125 of 175 Hotels in Dublin
Belfast, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Ridiculous service!”
1 of 5 stars Reviewed July 21, 2014

Myself, my husband and my child had booked to stay in this hotel. Unfortunately due to a family death we couldn't stay. They continued to take the money from my bank account and when I tried to ask them to change the dates for us they refused. They also refused to give me my money back. Absolutely disgusted that due to my circumstances this has happened, terrlible customer service and they never once contacted me back. I had to make numerous phone calls and send emails but they refused to reply. One very unhappy customer who travels to Dublin on a regular basis but would never deal with this hotel again!!

Stayed July 2014, traveled with family
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262 reviews from our community

Traveler rating
    33
    78
    64
    42
    45
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31
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10
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Belgrade, Serbia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed July 8, 2014

The location is great. I have to emphasize that two ladies at the reception were very polite and kind, thanks to them we have felt a relief the last day of our staying at the hotel as we could leave our luggage till the time of our train departure and have got some valuable information of how to get to some city locations. Thank you for that.

This place is called hotel, but I can not say that it looks like and functions like hotel...the room the we have got was not a part of the hotel building but some auxiliary built rooms in a separate small outdoor location. We had to put the curtains all the time as everybody passing by could look into the room, but bigger problem was the use of showers. Actually, the bathrooms had showers but to take a shower one had to get out the shower and turn on the water on the switch that is located in the dormitory, then to put the shower gel on one has to go again from the bathroom to the dormitory, to switch off the water, and of course to wash off the shower gel you should repeat the procedure. So you have to go from the bathroom to the dormitory several times which is annoying and depressing :( Simply put, if you travel alone you have a big problem, and this seems like a solution for showering from some earlier centuries... If you want to wash your face or teeth, you have to chose between extremely hot water or cold water, as there are two faucets, and to get the water on each of them you have to hold it with one hand while washing the face and teeth with other....:( Another problem is that if you need an adapter you will not get it on the reception, you have to buy it, they do not give a damn if it is midnight and you need to charge your batteries urgently or need to dry your hair...and of course, there is no dryer in the room, if you have not taken it with you from your home....well that is also your problem. And, if you need Wi Fi at that precise location where we had a room (let's call that a room) you will not get it (there is no possible way to connect to it!), although it is free and u can use it at the reception only....in total, it was very, very disappointing experience.

Room Tip: Try not to get the room at the auxiliary yard part of the hotel....
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  • Stayed April 2014, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Service
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Finland
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed July 6, 2014

I stayed at this hotel with my mom for 5 nights in June. Apparently we were lucky with the location of our room, as it was really quiet during the night time.

The location is good as you can easily walk to the city centre. There was also a Tesco store really near if you want to buy some snack food. If you are really sensitive to smoke smell this place might not be for you as there is a pub inside the hotel where people can smoke. However, the smell didn't reach our room at all and to be honest it didn't bother us that much when we were passing through the halls and the reception area.

The staff was really helpful and we were able to leave our luggage at the hotel reception when we checked out as we had an evening flight.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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edinburgh
Top Contributor
96 reviews 96 reviews
7 hotel reviews
Reviews in 23 cities Reviews in 23 cities
53 helpful votes 53 helpful votes
4 of 5 stars Reviewed June 18, 2014

The Maple hotel is a budget hotel just a few minutes walk from Busaras. Rooms are small and clean. Try and get a room facing aay from Lower Gardiner st, as it can be fairly noisy at night. Breakfast is provided if you book direct with the hotel or €7.50 (you get cereal, a small 'Irish fry', toast, OJ and tea/coffee) for your money.

Staff were helpful and friendly and the hotel has plenty of information about attractions. They also let you leave luggage during the day. Would stay there again

Room Tip: Away from main street
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  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ostwald, France
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 9, 2014

the worst hotel of my life. the room was dirty, spots on the carpet and the beds. noise of pipe who wake you up every night. Forget the "pub" adjacent the hotel, irish coffee was disgusting, and the barman smokes in the pub (we saw him).
The breakfast: the Irish it's just passable, and the continental you have no choice, no bread, no croissant.
Don't go in this hotel if you can. the price was too expensive for the proposed services.

  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
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Letchworth, United Kingdom
Top Contributor
64 reviews 64 reviews
11 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed June 1, 2014

The Maple Hotel gives you everything you need. The rooms have a genuinely nice feel to them, and are very presentable, cleanly and spacious. For a very good price you find yourself 5 minutes walk from Temple Bar and O'Connell Street and around 15 from any main attraction such as the castle, the cathedral and the Millennium Bridge. The hotel is a stones throw from Lower Gardiner Street bus stop (be it a tour bus or a standard city bus) and is around 15 minutes walk to Tara Street train station and appropriate tram stops. With friendly staff, nice rooms and a location that cannot be bettered for the price I was very happy with my stay at the Maple Hotel. I would strongly recommend it.

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Peterborough, United Kingdom
Top Contributor
88 reviews 88 reviews
4 hotel reviews
Reviews in 12 cities Reviews in 12 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed June 1, 2014

We stayed at this hotel for 3 nights and really enjoyed our stay. The staff are very friendly. The location is perfect (only a few minutes walk from the main street). There are staff available at all times and a small bar inside the hotel. The room was large and clean and was very welcoming. This hotel is not expensive and I would strongly recommend it to anyone wanting to stay in Dublin city centre

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maple Hotel

Address: 75 Lower Gardiner Street, Dublin 2, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin > North City Centre
Amenities:
Bar / Lounge Free Breakfast Restaurant
Hotel Style:
Ranked #125 of 175 Hotels in Dublin
Price Range (Based on Average Rates): $
Hotel Class:2 star — Maple Hotel 2*
Number of rooms: 10
Official Description (provided by the hotel):
The Maple Hotel & Guesthouse in Dublin City is centrally located in the heart of the City on Gardiner Street, within an easy 5 minute walk from either Connolly train Station in Dublin or Bus Aras (central bus station) and only 10 minutes drive from Dublin Airport on the 'Airlink' bus service. Dublin's famous Temple Bar area and Trinity College are also within walking distance from this beautiful Dublin city centre hotel. O'Connell Street and Grafton Street all within a 5/10 minute walk. The Maple Hotel Dublin is a Bord-Failte approved Guesthouse located in the Dublin City centre with 39 well appointed en-suite bedrooms.•5 minute walk from Connolly Station•5 Minutes from Bus Aras (central bus station)•30 Minutes from Dublin Airport•5 /10 Minutes from Grafton Street & O'Connell Street. ... more   less 
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Also Known As:
Maple Hotel Dublin

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