When you first discover the hotel, the grounds and entrance are amazing. We arrived late on Friday evening and we were allocated two double rooms on the first floor. We took one look or should we say "sniff" and refused them. This hotel has smoking rooms and not only did the rooms stink, so did the floor and corridors. Initially we were told there was nothing to be done but after much talking two very superior rooms were found but we were informed that we would have to move the following day. This we did and hotel staff were brilliant, not only moving everything for us but hanging clothes and sorting out toiletries. We were asked why we had not booked non-smoking rooms. Have just checked the website and when booking rooms it does not give this option. There is a special requirements box but to be honest, nowadays, it is not something one normally thinks about. Our second rooms were ok but in all honesty, nothing special. Bar food was adequate, a breakfast buffet which was nothing to boast about (or complain) and restaurant staff were not that communicative. Reception staff and the Manager on Sunday morning, however, deserve great praise.