We decided to spend five nights in Dublin over New Year's. It would be our first trip to Ireland, and a tour operator helped us with the choice of the hotel (as well as some tours). Upon arrival at the Trinity Capital, we were pleased to see that the hotel was centrally located, near the Temple Bar area and next to the Trinity College. The check in process went smoothly.
The reception area is decorated quite nicely in colors prevalent throughout the hotel - dark reds, purples, browns, all of it actually quite relaxing. The elevators going to the upstairs rooms are tiny and slow, but that's something one can live with. The room itself (we requested twin beds, and received them) was small, and it was decorated in similar colors of reds and purples, which I find pleasing. The bathroom is rather large with a black and white checkered floor and, curiously, no power outlet (at least not one I could find). The bathroom was so starkly different from the rest of the room that it looked it didn't belong in it.
One of the things that bothered me in the room was the TV. It's rather small and older, and it kept on randomly turning off. It became like a game almost - how fast is the TV going to turn off, or on which channel. The hotel badly needs an appliance update, as well as outlets in the bathrooms. And, as spacious as the bathrooms are, there's little shelf space and a whole lot of floor space, making the bathroom look like a badly envisioned space.
If you are looking for a view, you won't find it here. The hotel is adjacent to a fire station, so it's quite likely you will hear random "whoop whoop" of the sirens being tested, or sirens being started. The window is small but, unlike many, many US hotels, the window can be opened, allowing for fresh air. The fresh air may be needed, as there is no individual temperature control in the room.
As far as the hotel staff is concerned, I found the housekeeping to be efficient, breakfast staff friendly, and reception staff intermittent. By intermittent, I mean that day and evening staff were pleasant and friendly, while the early morning staff were quite unpleasant. I believe the friendliness of staff in an establishment such as this is imperative, and unfriendly staff can do a lot of damage. Checking out, I was engrossed in my Hail-o application, requesting a cab. As this is a European app, it was new to me, so I was completely enveloped in it, but not so enveloped not to notice the terseness of the receptionist. My friend asked for the receptionist to mail some postcards we didn't get a chance to mail, and the response was a bored "yea". The receptionist asked if we needed a cab, and I excitedly (like a 2 year-old) lifted my iPhone to show Hail-o, proudly announcing I figured it out and requested a cab. My grin disappeared when the receptionist, voice dripping with disdain, said "so will you be needing a cab or no?" My smile quickly disappeared, and I said that it was obvious I didn't. The receptionist rolled her eyes, making me want to throw my suitcase at her (I didn't do it!). This morning receptionist, and a couple of other morning receptionists cost the hotel a point in the review.
Now the breakfast. Oh, the breakfast. It is probably the best hotel breakfast I have ever had. Anywhere. US hotels should take heed. Embassy Suites chain is proud of their cooked to order breakfast, but this one has them beat. The breakfast is filling, well made, varied. There were eggs (scrambled, as well as sunny side up), sausages, back-bacon, mushrooms, black pudding, white pudding, grilled tomatoes, baked beans, various breads, juices, and other stuff for those who won't partake in the goodness I listed first.
So, in all, the hotel was not bad. They already have the color scheme and that specific upscale look when one first enters the hotel. The housekeeping is efficient, most receptionists are friendly, and the breakfast is worth waking up for (I hate mornings). Rooms are small but clean. Now, if the hotel could only change the bathrooms a bit, get new TVs, new early morning receptionists, and individual temperature control, we'd be dealing with a major contender. In the meantime, sweet dreams!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.