We stayed in an Executive Suite recently which is brilliant for parents with children. I cannot fault the room itself, the furnishings are great and both the bedroom have a Samsung Smart TV installed which is great to keep the little ones busy. Sadly, the hamstrung remote control means you have absolutely no way to play content from USB sticks (who doesn't travel with a collection of kid's movies on sticks now?!!?) but the HDMI sockets did allow my laptop to playback on the TV.
The sofabed in the room, however, is unsuitable for anyone over 50kg to sleep on. So do check if you're putting adults or larger kids on the sofabed.
The table by the door, the first thing we saw upon entering the room, was dusty when we arrived but the rest of the room appeared to be very clean.
The pool is quite nice, the kids enjoyed playing and swimming in there. There's also a hottub/whirlpool next to it.
The service in the hotel is hit and miss. Concierge - excellent. Reception - excellent. Getting fed and watered when you don't appear to be one of the snootier guests in the restaurant or other areas that serve food? Very average. I might be wearing jeans and a polo but I can tell you that my income probably exceeds some of those suit and tie gentlemen. Be more attentive please, people - just looking up and around once you've served someone else would help.
I'm 50/50 as to if I'd return to this hotel next time I'm in Dublin.
The food is good and reasonable value but the most annoying thing I found at this hotel was the €2 per coffee capsule in the room (seriously!) and the hotel following the trend to charge €25 per day for multiple devices to get on the wireless network (buy a 3 SIM for €20 and use it everywhere like I did).
Room x38 on each floor is a long walk, x39 is close to the lifts. If it suits you to be away from th...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear Los T,
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Thank you sincerely for taking the time to compete your Trip Advisor review. I really appreciate your open and honest feedback and I will make certain to communicate all points mentioned to the entire team here with a view to improving our product and service.
I am truly sorry for the inconsistency in service you experienced in our restaurant; I do understand just how frustrating this must have been for you. I would love the opportunity to speak with you in person or via email to ascertain more information with a view to taking any necessary corrective action. Please email me at email@example.com if you get a convenient moment and I will follow up with your personally.
I understand you are in two minds as to whether you will return. I would love the opportunity to restore your faith in our service.
Assistance Director of Rooms
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.