A group of four of us (all girls) stayed in this hotel recently, up for a concert in the Aviva Stadium. We went with a package deal they offered, two rooms with Bed, Breakfast and Dinner. It was problematic from start to finish to say the least.
The two steaks we ordered were rancid. The smell was nothing short of stomach wrenching. It wasn't just us either, others in the restaurant were returning their food because of it also. Couldn't get over that the staff in the kitchen never noticed the very obvious smell and that the steak had gone bad. Its sitting there in the kitchen waiting to be cooked, its not hard to spot. They offered us another item on the menu but we decided against it in case all the food was poor. As a result of this, we returned to the hotel straight after the gig as two of our party felt unwell.
The bus to the concert was at half four. The gates opened at 6 and its not that far a drive. No idea why they left so early and you had to pay €10 each. Was much cheaper for us to go via taxi, €25. Other hotels charged €3.
The duty manager was simply rude. Our taxi driver brought us in and raised his concerns about the two girls feeling unwell, and the manager was very rude and sarcastic commenting on his profession and telling him that it had nothing to do with him.
The same manager said he would be on duty all night if we needed anything, as we had asked would there be someone on seeing as room service finished at half 11. We asked for warm 7up and got it. When we were going to bed, we noticed that two pillows were in the one case. When removing the extra pillow, it appeared to be blood stained. Why they never replaced the pillow is beyond me. We tried calling reception several times to get a new pillow and got no answer.
The room behind us woke us up at 6am with the TV on full volume and talking loudly. Perhaps just in from a late night or early risers, we tried calling reception again several times to ask them to speak with the room and ask them to turn down the volume. Again, no answer. So one of the girls went out to knock on the door but spotted a cleaner who agreed to sort it. She did, but the noise didn't stay low very long. It took three unanswered calls before we got it resolved at around 9am. The second call eventually got answered but the third call was only answered when I dialled the landline number for the hotel via my mobile.
In the second room we had booked, a cleaner knocked once and entered the room early in the morning. She proceeded to engage with the two girls who were in bed, telling them they hadn't arranged a late check-out. She only left when she was told there was. She should have left as soon as she saw them in bed, and asked the manager or reception to speak with them via the hotel phone.
When we raised all this with the manager the next day we were firstly offered a free nights stay the next weekend. After refusing and further talking, he refunded us our money and said the overall manager would call us the next day. This call never came.
Overall, very poor hotel and its a chain (Brennans). No interest in customer service and provided a very poor service from start to finish.
- Official Description (provided by the hotel):
- Located at the gateway to Dublin - Newlands Cross Naas Road. 270 bedrooms, bar,restaurant refurbished ballroom banquet up to 700, over 40 meeting rooms, swimming pool, saunas, steam room and gym and free car parking. ... more less
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- Also Known As:
- Green Isle Conference Leisure Hotel