I stayed at this hostel for one night with my girlfriend and I was disgusted by how we were treated. We booked a private room and checked in around 5pm, leaving our bags and belongings in our room. We then went out for the evening and night with some friends. We returned to our room at 4am to discover our electronic key cards didn't work in our room door. We went to reception to bring this to the attention of the staff to find that the staff had helped themselves through all of our belongings and packed our bags, leaving them at reception.
We were outraged at this and they said there had been a mix up and they rented our room out to another couple after we checked in.
So they said they had another private room for us, giving us another set of electronic keys. We proceeded to the room they gave us only to find someone else sleeping in it. We were absolutely disgusted at this stage at the complete lack of regard for personal belongings and personal security that this business operates. The staff we were dealing with however were completely unphased and arrogant, sitting grinning at us from the other side of the counter.
By this time it was 5am and we still didn't have anywhere to sleep or leave our belongings. They told us they had another room for us in their sister hostel, Jacob's Hostel. We were in a new city, didn't know any of our surroundings but they left us to find our way to the other hostel in the middle of the night not knowing where we were going.
The next day I spoke to the manager, Renata, who apologised profusely. She would not give me a full refund that I demanded for this complete incompetence on the part of her staff. Instead she would only offer me, half of what I paid, to be refunded and a stay at her hostel in the future at a reduced rate. I accepted this offer reluctantly as this was the best I could get.
However a week later she went back on her offer only giving me half of my money back and denying me the reduced stay which was offered.
I was completely disgusted with this hostel and the way they treat their customers, I will never be going back.
- Official Description (provided by the hotel):
- One of the original and most famous backpacker hostels in Dublin, Isaacs Hostel has a chilled atmosphere and is a quirky, fun, full of character in a 19th century converted wine store.Great modern amenities to boot. CITY CENTRE LOCATION CLOSE TO*Central Bus Station** Dart Station** Luas Tram** Temple Bar** O'Connell Street** Croke Park ** Jameson Distillery ** Dublinia ** Jeannie Johnson Famine Ship * FREE THINGS* FREE Breakfast,** FREE Bed linen, ** FREE Wifi, ** FREE Sauna, ** FREE Walking tour of Dublin every day, ** Pub Crawls, ** FREE Board games, ** FREE Activities and competitions, ** FREE Movie nights, ** FREE use of luggage scales, ** ** FREE games of Table Tennis, ** FREE use of Guitars** Discounted Door to Door Airport bus ** Large shared kitchen with plenty of plates, cutlery & storage space ** Onsite laundry ** ** FREE Smiles, Hugs ( within reason !) , Information, tall tales and Irish wit!** ... more less
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- Also Known As:
- Isaacs Hotel Dublin