This hotel cannot be beat in terms of location. Situated just off of Grafton street, it made sight-seeing, shopping and dining very easy. The interior is beautifully done (the art in the lobby is worth taking a look at), and the atmosphere is quiet and calm inside.
Service was quite good. There was a hiccup, however, when we checked in. The doorman wasn't at his post when we arrived, so it took us a few moments to figure out how to lug ourselves and our bags to the lobby up on the next level. I know this doesn't sound complicated, and it shouldn't be, but an impressive staircase was the obvious way up (not an option with the bags) and a sign in front of the lift indicated that a key was required to use it - something which we didn't yet have. As it turns out, there was also a smaller sign tucked away indicating that a key was only required during certain hours of the day, but we completely missed that... Anyway, I abandoned the bags and my sister downstairs and dashed up to check in. The gentleman at the desk was very affable, but he accidentally charged my credit card for the full amount of the bill even though I had pre-paid it. This could have been an issue as the hold was sizable and I'd been using the card heavily from the beginning of my trip. However, the problem was quickly resolved with a heartfelt admission of guilt and an apology from the poor guy... All subsequent interactions with staff members were smooth, however. Upon check-out, Joanna at the front desk was especially helpful.
As far as the room goes, this hotel had one of the best hotel beds that I've slept in for awhile. The Frette linens were very comfortable, and the down pillows incredibly fluffy (I'm a fan). The room was a generous size, and the bathroom, while a bit tight did the job. The selection of coffees and teas in the room was a nice touch. I did notice a little bit of wear on the carpet and in the room itself though, and some things in the room could have used replacing or repair. Not a big deal, but it came as a bit of a surprise considering that the Westbury is a five-star hotel.
Prior to my arrival, I'd heard much about high tea at the Westbury. Since I would live on cake, pastries and finger sandwiches if I could, naturally I just had to partake. I was not disappointed. The food was outstanding, and the service was impeccable. I had spent the past two weeks high-teaing my way through the UK and Ireland - this was without a doubt my favorite session.
I would definitely consider staying at this hotel again should I find myself back in beautiful Dublin!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.