i bought a deal on groupon witch was one night stay in a hotel with breakfast and afternoon tea for 90 euros or something.i tried to call to book in over the phone.they dont do that.so i was told to book in online.i did booked in and there was saying price is 200 euros so i expected when i check in all of it will be sorted.i mean my deal discount.when we came in to check in i presented my woucher to receptioninst wich was okay.oh by the way he asked me to give my my card details for for deposid so i asked him if he wount charge me.he sed no, its just for deposit. he gave up keys, showed us the lift and told us time when breakfast is served. the only thing about hotel i liked was lobby,breakfast and power shower ;). the rest was very basic. not for this price anyway. in the morning was was asked to pay 200 euros.i told them i have a woucher so they sed they sort it out and will give me a call.they never did.instead they just charge me 200.then it was time for me to call.receptioninst was very busy.she sounded that she she wanted to hang up very quickly.very rood! she told me to come in the morning to see the manager.i came in and she wasnt there.staff told me to email her.i did.she told me that when i booked in that day wasnt available with a deal.it didnt say anything on a woucher! long story short she said i wount get refund.than i came in again and there was duty manager that i talked to and i have to say he was nice and understanding. and hold a situation very well. he mentioned it wasnt firs time this thing happened. there was this eastern european man in reception that was very nice and helpfull but in the end it wasnt sorted anyway i have called the hotel at least 5 times and i went there 3 times.all the time i was just explaining situation to different staff. and all over again and again.i just gave up.the rest of the staff - brutal ! no organization in problem solving.wound recommend this kind of experience to anyone.and i wasnt only one anyway.such a shame for a good reputation hotel.and its all about the way its runned. the hotel isnt that special. for the price of what they charging u could stay in the same quality hotel half price at least. enjoy your stay :)
- Official Description (provided by the hotel):
- Classic Hotel on Dublin's main thoroughfare. Excellent proximity to major attractions and shops. ... more less
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- Also Known As:
- Gresham Hotel Dublin