Hotel impressed from the outside and even more so in reception, the staff were friendly and our room was available even though we arrived early at 10.30am. Twin room at the back was smallish but quite adequate, it was very clean and very quiet at night. Room service was fast when we requested extra tea bags and milk at 11pm. Breakfast expensive at eu19.50 (eu 15.00 when ordered with booking) we found the Kylemore cafe 2 blocks down the street and only paid approx eu12.50 for breakfast for both of us- not big eaters we felt we could not do justice to the large buffet breakfast at the hotel. The location was great at the top of O'Connell St within walking distance of everything and especially as all the tour buses from various companies stopped just yards from the front door. We came in on the airport bus (eu7.00 each) which stops outside and when we purchased the 2 day open top bus tour tickets @eu20.00 each (Red Bus) we got free return airport bus tickets - which was great..