As I walked in I thought 'I'm going to like The Gresham', but that was before I saw the details.
The GOOD :
1) I liked the look and feel of the place - nice and charming in an independent hotel way. The bar was a nice place to sit, and Teddy's bar / brasserie good too, all in a good location.
2) The housekeeping staff were first rate.
The BAD :
1) Awful noise outside my room #432 until 3 or 4 am from a neighbouring bar / club. The old window frames let air and noise through despite the double glazing.
2) The WiFi offered as a free service is a big selling point for the hotel, it was almost non-functional. I had a great signal on my iPad and iPhone, but I was lucky to connect once in 30 mins, and then I was thrown out again 3 minutes later. The reception staff explained that too many people were trying to connect at once, but it was the same for 72hrs day & night.
The NIGGLES : included a bathroom light impossible to switch off, a room door that didn’t close automatically, shower temperature difficult to adjust, breakfast staff that lacked training…
The DAFT : Newspapers are not available at breakfast, you have to buy them from the reception desk. They sold me a copy of the Sunday Independent for €2.80 on which a sticker reading ‘Toddy’s Bar & Braserie (sic) Open at 12.30’ had been stuck over the words in a printed box ‘PROMOTIONAL COPY NOT FOR RESALE’…. What a joke.
The trouble with many independent hotels is that the managers rest on their laurels and do not keep the standards up. The Gresham needs to pay more attention to staff training and maintaining the quality of the building and FF&E.
- Also Known As:
- Gresham Hotel Dublin
- Official Description (provided by the hotel):
- Classic Hotel on Dublin's main thoroughfare. Excellent proximity to major attractions and shops. ... more less
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