The staff of the Gresham are very obliging and generous. This means everything. It's an expensive hotel, but Ireland has its infrastructural limitations which come as a surprise from--well, from anywhere else. You may be surprised that you are dressed in every piece of warm clothing you brought because attending a conference in the Gresham could mean you are sitting for hours in an unheated room, in November! In two days I developed chapped lips but I never left the hotel environment.
The internet didn't work but the people on staff were terrific. Sangor especially, who insisted he and his team had a solution to everything at any hour of the day or night.
The best bit was an evening at Toddy's where Adam took me by the metaphoric hand and showed me a good time--at the bar, at the table. Had the best steak of my life. Perfection service.