The hotel has a great location, looks elegant and the staff are very pleasant. However I had a double room on the 5th (top floor). Because of its Georgian facade, by the time you reach the 5th floor the windows are small and are set high in the wall meaning no view. The double rooms are snug. The heating control kept cutting out which meant the room was frequently chilled. The Saturday night was busy in the hotel so on Sunday morning even quite early the hot water for the shower did not reach the 5th floor and I had to use the room kettle for hot water to enable me to shave . I had friends staying on the 1st and 2nd floors who did not have the same problem. There was no bottled water supplied in the room and the mini bar was empty which is usually a sign that the hotel does not trust its guests. The coffee mugs in the room were not washed properly and rubbish was left for hours in the room passageways.
I think the hotel will slowly descend to a 3 star and then be turned into a department store. If it was my hotel I would give the GM a kick up the bottom and tell him to sort these issues out. It can get back to its former glory but it needs to change now.
- Official Description (provided by the hotel):
- Classic Hotel on Dublin's main thoroughfare. Excellent proximity to major attractions and shops. ... more less
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- Also Known As:
- Gresham Hotel Dublin