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“Great Location” 4 of 5 stars
Review of Fitzwilliam Hotel Dublin

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Fitzwilliam Hotel Dublin
5.0 of 5 Hotel   |   2 St Stephen's Green, Dublin D2, Ireland (South City Centre)   |  
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Hotel amenities
Ranked #13 of 176 Hotels in Dublin
Melbourne, Australia
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Great Location”
4 of 5 stars Reviewed August 15, 2013

My husband and I stayed at this hotel for two nights the rooms were very clean and comfortable. The position of this hotel was perfect opposite Saint Stephens Green and only a few metres to the lovely shops and the best buskers I have ever seen the atmosphere was great. The concierge was very helpful and always greeted us with a smile. We dined in Kevin Thorntons Michelin star restaurant the food was excellent but thought that the service and decor although very good could have been a little better. Overall we enjoyed our stay at the Fitzwilliam and would not hesitate to recommend this hotel.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, August 21, 2013
Dear Julie Z

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am really pleased to read you enjoyed the location and facilities of the hotel. Our central location makes exploring the city very easy and it's great that you had an opportunity to see some of the sights.

I am delighted you chose to dine in Thornton's; the food Kevin and his team produce is very special. I have passed on all your feedback to Kevin for review.

Julie Z thank you for your recommendation and should your travels bring you to Dublin again we would be thrilled to welcome you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,638 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (271)
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English first
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed August 14, 2013

Nothing can compare.

Staff went above and beyond to please. Nothing was too much. We arrived before check in time and they fell over themselves to apologise for the room not being ready even though we did not mind.

The room was stunning. Nothing to fault there.

The bar is lovely. Staff excellent.

I read a review staring 'allow 2.5 hrs for dinner' as I have dined in Kevin Thorntons Michelin star restaurant I wouldn't even put it in the same sentence as TGI Fridays but that's just me.

Overall this was the most luxury I have had in a long time. The concierge could not have been more helpful. He even told us 'we were here to be spoiled' and remembered us by name from the minute he took my keys. I have nothing bad to say.

Stay here if u like good service, good staff and a touch of class and luxury.

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, August 21, 2013
Dear Citygirl E,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent stay. I am so pleased to read your review. Our concierge team are right; we aim to spoil our guests whilst they stay with us. It is clear from your feedback that you experienced that level of service and it makes everyone's day to receive such wonderful feedback!

On behalf of all the team I would like to thank you for your kind comments and should your travels bring you to Dublin again we would be thrilled to welcome you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
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Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 14, 2013

The staff here really make this nice hotel even nicer. Everyone was quick to handle any issues we had (a mishap with the safe and our door did not lock). The room was cute, with nice boutique touches. The bathroom was great with a wonderful shower and the best hair dryer I have ever used at a hotel...ever. Beds were comfortable and there was no outside noise in our courtyard facing room. Would recommend again.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, August 21, 2013
Dear Cheryl J,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city.

I am really pleased that the team you encountered made your stay even nicer! I was equally happy to read you enjoyed the room facilities and amenities.

The rooms overlooking our courtyard garden are particularly quiet and I am glad that you enjoyed the tranquil location.

Cheryl J Should your travels bring you to Dublin again we would be delighted to welcome you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork, Ireland
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 14, 2013

My wife & I decided to visit Dublin with our 2 children as they had never experienced what our capital city has to offer. Choosing the Fitzwilliam as our base was definitely a good decision. From the time we arrived (much too early for check -in) until when we left (well after check-out) we thoroughly enjoyed our stay. The helpfulness of all staff, check-in, concierge, restaurant, bar & house-keeping was second to none. Pressure was definitely on staff at breakfast on the second morning but it was handled very efficiently. Loved the kippers!! One small gripe, the extractor fan was not operating in the bathroom, causing an excess of condensation. I'm sure this will be rectified.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, August 21, 2013
Dear Lilmar2013,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city with your family. I am delighted that you enjoyed your stay so much and that you found all the team very helpful. I have passed on your kind comments to the team.

Breakfast can be busy, however the team are well trained and enjoy the challenge of busy mornings!

I am sorry that your extractor fan did not work - this has since been rectified.

Lilmar2013, thank you for your feedback and we look forward to welcoming you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed August 13, 2013

I stayed at the Fitzwilliam for the Rock n Roll Dublin Half Marathon, and extra sightseeing. This hotel was absolutely top-notch. The staff and service were impeccable. The concierge desk really knew their stuff and was eager to help us see the very best of Dublin. We were able to reserve a limo service to take a private car/driver through the concierge to southern part of Ireland. Ray Robinson Chauffeur Services was excellent! Thank you Fitzwilliam Dublin for making it a memorable holiday. We will be back!

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, August 21, 2013
Dear Katie905,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city for the Rock n Roll Half Marathon. I am delighted that you enjoyed your stay so much and that you found the staff and service impeccable.

I have passed on your kind comments to the team and in particular to the Concierge team and to Ray who are exceptionally knowledgeable about the city and indeed other parts of the country.

Katie905 on behalf of all the team we look forward to welcoming you back to The Fitzwilliam in the near future.

With kind regards,

Corah Caples
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Island, NY
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed August 12, 2013

Really nice hotel with a boutique like appeal traditional yet modern touches. Very well situated at the top of Grafton St across from St Stephens Green. Beautifully decorated rooms ours had a very pretty window seat overlooking a lovely interior courtyard. Nice amenities in the bath, comfortable beds. Great breakfast included and helpful concierge. Try it you'll like it!

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, August 21, 2013
Dear Togo4,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am delighted that you enjoyed your stay with us. Our location, overlooking St. Stephen's Green, makes exploring the city exceptionally easy.

I have passed your kind comments regarding breakfast and concierge on to the respective teams.

Togo4, should your travels bring you or your family to Dublin again we would be delighted to welcome you back to The Fitzwilliam.

With kind regards,


Corah Caples
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nevada
Contributor
15 reviews 15 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed August 12, 2013

rooms were clean, breakfast buffet was great , but this is not a five star hotel, the staff is hurried as there are not enough of them. Rooms are large enough bathrooms are also large enough allow 2.5 hours for dinner or go to tgi Friday's next door

Room Tip: if you are looking for a true five star this is not for you
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, August 21, 2013
Dear aks472,

Greetings from the Fitzwilliam Dublin!

Thank you for talking the time to review the hotel following your recent visit to the city. I am delighted that you enjoyed the breakfast buffet offering and that you found the rooms clean.

It is not clear from your review which restaurant you dined in, however given the time span you mentioned I am going to assume that it was Thornton's. This is a Michelin star restaurant and the style of service is more leisurely to allow the guest to fully savour the creative dishes the team devise and deliver. Citron is our other restaurant and it is informal in style and one can most certainly have dinner as quickly or slowly as one chooses.

The Fitzwilliam is a contemporary five star hotel delivering high levels of guest service and we appreciate that this modern style may not be to every guest's taste.

aks472, we thank you for your feedback and would appreciate the opportunity to welcome you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fitzwilliam Hotel Dublin

Address: 2 St Stephen's Green, Dublin D2, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin > South City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #13 of 176 Hotels in Dublin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Fitzwilliam Hotel Dublin 5*
Number of rooms: 139
Official Description (provided by the hotel):
The Fitzwilliam Hotel, Dublin’s most luxurious design hotel is located in the heart of the city. Experience the best of both worlds when staying at this chic haven, to one side the tranquility and calm of St Stephen’s Green and to the other, Grafton Street, Dublin’s finest shopping avenue.From its central location, in amongst this buzzing vibrant city it is an easy stroll to explore the leading cultural, historical and leisure attractions. Or just step out to the chic shopping, high energy bars, fine dining restaurants and chattering Cafes ... more   less 
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