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“Wonderful hotel: Great location and fantastic service!” 5 of 5 stars
Review of Fitzwilliam Hotel Dublin

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Fitzwilliam Hotel Dublin
5.0 of 5 Hotel   |   2 St Stephen's Green, Dublin D2, Ireland (South City Centre)   |  
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Ranked #15 of 176 Hotels in Dublin
San Francisco, CA
Senior Contributor
33 reviews 33 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
37 helpful votes 37 helpful votes
“Wonderful hotel: Great location and fantastic service!”
5 of 5 stars Reviewed July 21, 2013

We stayed at this hotel for business in July, 2013. I would highly recommend it to all considering it. It is in a great location - within walking distance to all sorts of attractions (Trinity College, Downtown Dublin, great pubs, restaurants, etc..) and across the street from the St. Stephens Green Luas (train) stop. Bonus: there is also a Starbucks and grocery store around the corner!

In addition to the location, the service at the Fitzwilliam is outstanding...some of the best service we have ever received. Every time we had a question or a need, it was answered immediately. At one point, we needed a converter for our flat iron. We called the front desk and requested one, and they had someone at our door in less than two minutes. Every request that we had was dealt with efficiently and in a friendly way.

The room was spacious (by European standards) and modern. We had a room that overlooked the garden, so it was quiet and peaceful.

If you are traveling to Dublin and looking for a centrally located hotel with great service, this is the place to stay.

Room Tip: The hotel does sit on a busy street, so if that is a concern, ask for a room facing away from the st...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, July 23, 2013
Dear WishIWasTravlng,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am delighted to read you enjoyed your stay so much and in particular that you found the service outstanding. I have passed your kind comments on to the team, as feedback such as yours makes our day!

WishIWasTravelng should business or leisure bring you to Dublin again we would be delighted to welcome you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
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Orpington, United Kingdom
Senior Contributor
35 reviews 35 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed July 17, 2013

We always tend to stay at the Fitzwilliam when in Dublin on business. It is very centrally located and has a boutique feel about it. Service is generally very good although checking in and out can take some time if you are unlucky to arrive when there are a few people already doing so.
Rooms are reasonable size and are well equipped. Beds and pillows are extremely comfy.
One piece of advice, stay away from rooms on the second floor numbered 230 and above. I have stayed in two of these rooms and there is noise from 5:30 onwards of trolleys being wheeled up and down nearby (I think in the hotel) that lasts for about an hour.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, July 23, 2013
Dear Mark A,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city and for your loyalty in choosing to stay at the hotel on each visit. The central location of the hotel certainly makes access to businesses and leisure facilities exceptionally easy.

I am pleased to read you find the service generally very good and that you enjoy the comfort that our bedrooms provide. Mark A, I am sorry that you have encountered some delays on check out as we have our reception desk fully staffed. I have noted your comments regarding early morning noise; I have determined that it came from outside the hotel in a nearby building and that the matter has been resolved.

Mark A, I would really appreciate if you contacted me directly so that I can update your details to reflect your preference for a different room and also to discuss some alternative options for check-out.

Should your travels bring you to Dublin again we would appreciate the opportunity to welcome you back to the Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
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Maryland
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed July 14, 2013

We were originally supposed to stay at Westin Dublin and had to change at the last minute. What a great surprise the Fitzwilliam turned out to be. Location is fantastic - walking distance to several Grafton Street restaurants, at a corner entrance to St. Stephen's Green and right next door to a mall. Rooms are compact, but elegantly decorated in rich plums and greens with built in window seats and a roomy tub. Candles and nightly chocolates a nice touch.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, July 23, 2013
Dear CKTravelingRunner,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city and last minute change of hotel. I am delighted that you enjoyed your stay with us so much.

Our location is certainly very central and makes exploring the city very easy.

I was very pleased tor read you enjoyed the bedroom décor and the amenities contained within the rooms.

CKTravelingRunner, should your travels bring you and your family to Dublin again we would be delighted to welcome you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
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Chelmsford, Massachusetts
Senior Contributor
39 reviews 39 reviews
18 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed July 14, 2013

I stayed in the Fitzwilliam Hotel in April for a business trip. We arrived around 5AM Dublin time from Boston on a Saturday morning and were quite pleased that our early check-in requests could be honored and we could catch a bit of shut eye before trying to get out and see the sights.
The hotel staff brought over tea and coffee for us while we waited for maybe 15 minutes in the lobby while they got all 4 of us into our rooms.

The location is great, as others have mentioned. St. Stephens Green is right across from the hotel, which is a great park for a short walk or run in between work and dinner plans.
Grafton Street is right there with plenty of restaurants and shopping.
The hotel is within a 10 minute walk of the Temple Bar District, which is a great area to hang out any night. Plenty of great bars and restaurants in the area.

The rooms were comfortable. Very clean and modern.
There was a breakfast buffet available at the hotel as well which was very convenient and had a decent variety available.

I would definitely stay here or recommend this to hotels to others.

One note with regard to getting to the hotel, we took a cab from the airport and were not able to get a cab which took credit cards. Something to keep in mind.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, July 22, 2013
Dear Kudos4k,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city and the recommendation. Where possible we will always accommodate our early arriving guests and I am glad that we were able to get your rooms within 15 minutes of arrival.

Our location is certainly very central and convenient for exploring the city's sights, shops, bars and restaurants. St. Stephen's Green is particularly beautiful at this time of year and I'm delighted that you had an opportunity to enjoy it.

I was equally pleased to read you enjoyed the comfort of your rooms and the breakfast in Citron restaurant.

Kudos4k, I am sorry that a taxi with a credit card facility was not available at the time of your departure; it is still a relatively new facility in Irish taxis. However, our concierge team can pre-book taxis with this facility.

Kudos4k, should your travels bring you to Dublin again, we would be delighted to welcome you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
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1 review
5 of 5 stars Reviewed July 14, 2013 via mobile

Super clean room, wonderful concierge always willing to take time & thoroughly explain. Delicious food. Always friendly & cheerful staff. Rivals any hotel I've ever stayed in Vegas! Glorious all the way around!!!!

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, July 22, 2013
Dear Kamorrison,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I am delighted that you enjoyed your stay so much and that the service you received from our friendly and cheerful staff rivalled any hotel you ever stayed in! I have taken the liberty of passing your kind comments on to the team as such feedback makes everyones' day.

Kamorrison, should your travels bring you to Dublin in the future, we would be delighted to welcome you back to The Fitzwilliam.


With kind regards,

Corah Caples
Resident Manager
Report response as inappropriate
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Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 13, 2013

We stayed at the Fitzwilliam for four days with our grown children and had an absolutely fabulous time. The hotel staff was top notch, even better than many of the 5 star hotels we've stayed in while in New York. Attention to the little things, like candles in the bathroom and chocolates in the room each evening, made the stay extra special. I highly recommend the Fitzwilliam to anyone visiting Dublin!

Room Tip: Rooms are good size, but not large enough to add an additional bed; we had to book an extra room to...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, July 22, 2013
Dear Dorothy S,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel, following your recent visit to the city. I am delighted that you and your family enjoyed your stay so much. I was equally pleased to read you found the team top notch and I have passed on your kind comments to the team.

Dorothy S, should your travels bring you and your family to Dublin again, we would be delighted to welcome you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington
1 review
5 of 5 stars Reviewed July 13, 2013

I highly recommend this hotel. The Fitzwilliam takes hospitality to a new level with it's top-notch amenities, friendly and professional staff and comfortable yet luxurious guest rooms. Anything that we needed during our stay, we could depend upon the staff to assist us. I will definitely stay at the Fitzwilliam in the future!

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheFitzwilliamDub, Manager at Fitzwilliam Hotel Dublin, responded to this review, July 22, 2013
Dear Lara S,

Greetings from The Fitzwilliam Dublin!

Thank you for taking the time to review the hotel following your recent visit to the city. I was thrilled to read you enjoyed your stay so much; from the luxurious guest rooms and amenities to team members. I was really pleased to read you found the team friendly and professional.

Lara S, should your travels bring you to Dublin in the future, we would be delighted to welcome both of you back to The Fitzwilliam.

With kind regards,

Corah Caples
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fitzwilliam Hotel Dublin

Address: 2 St Stephen's Green, Dublin D2, Ireland
Phone Number:
Location: Ireland > Province of Leinster > County Dublin > Dublin > South City Centre
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #15 of 176 Hotels in Dublin
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fitzwilliam Hotel Dublin 5*
Number of rooms: 139
Official Description (provided by the hotel):
The Fitzwilliam Hotel, Dublin’s most luxurious design hotel is located in the heart of the city. Experience the best of both worlds when staying at this chic haven, to one side the tranquility and calm of St Stephen’s Green and to the other, Grafton Street, Dublin’s finest shopping avenue.From its central location, in amongst this buzzing vibrant city it is an easy stroll to explore the leading cultural, historical and leisure attractions. Or just step out to the chic shopping, high energy bars, fine dining restaurants and chattering Cafes ... more   less 
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