I was traveling alone as a single woman and this was my last night in Ireland. I always stay at Kellys, however they don't have an elevator so I chose this one as it was in a good location- my suitcase was massively heavy and I wanted an elevator. When I checked in concierge took my luggage. I went up to the room& waited a few minutes & it never arrived so I ran out for coffee and to do a few things. I came around 6pm and my luggage was not in my room! I went down to the desk and the guy looked for it/ found it in the basement & said he had no idea who it belonged to!!! The front staff seemed out of it. Not friendly helpful or warm. The waiter at Breakfast was a jerk. When it was time to go I asked for a taxi to be arranged & he was late so I hailed one on my own. Before I left I wanted to run to the deli and asked could I leace my luggage in the lobby for a second. The concierge jumped in & insisted he put it in the basement. Seriously?! Enough already. Traveling is stressful enough and this place just heightened my stress factor. I would never stay here again. I'd rather pull my luggage up a staircase any day and pay less and have a friendlier more professional staff.
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- Also Known As:
- Brooks Hotel Dublin