In a word the Brooks Hotel is quite exceptional. The service staff is on-point to provide outstanding attention the moment you book your room and then walk through their doors. The reservation staff, Ms. Fitzpatrick and Ms. Forrester, were both highly attentive to my initial reservation requests and were most kind in offering advice and an upgrade of rooms to honor my wife's and my wedding anniversary. Upon arrival we had the pleasure of meeting Mr. Connor O'Connell who is truly one of the finest concierges I've had the pleasure to meet. Thank you Connor for making my wife's and my stay in Dublin special. The reception desk staff is prompt, attentive, and quite efficient in their operations. Always smiling and quick to provide assistance each of the reception attendants were quite impressive. Now for the rooms and dining services.
The rooms in the Brooks Hotel are quite spacious by European standards and to be quite frank exceed the size of many U.S. hotel properties. The rooms are well-appointed and tastefully decorated. The bedding is comfortable and we found that the lines were always crisp and clean. The room's restroom was quite nice with a separate bathtub and shower. The towels, soap, shampoo, and other toiletries provided were of high quality. Much like the concierge and reception staff, the housekeeping staff are clearly quite good at their jobs as we found the rooms to be fresh and clean upon arrival and throughout the week were always extraordinarily well maintained.
The dining facilities at the Brook's Hotel are nicely situated and convenient. I appreciated how the dining area for the breakfast service was separated from the noon and evening meal dining areas. In particular the Jasmine Bar area made for a nice location to relax in the afternoon and evening as it was separated from the main dining areas. The breakfast service was quite friendly and attentive. The wait staff was always quick to greet and provide prompt attentive service. My wife and I found the breakfast foods to be very good. The prepared to order menu items were extensive and delicious. In addition, the cold buffet items were always fresh and enticing.
The location of the Brook's Hotel is quite excellent. Only a few blocks from Grafton Street (shopping and dining), Suffolk Street (tourism office and day tours), Temple Bar (restaurants and bars) and all city centre areas you will find yourself perfectly situated within Dublin for all your tourism sites. Should you need assistance on booking a tour, finding a location, or simply looking for advice you can be sure that Mr. O'Connell will be quick to offer his assistance. Should Mr. O'Connell be unavailable the other concierge staff and of course reception staff are definitely well prepared and informed.
The only recommendation for improvement that I might offer the management of the Brook's Hotel is to upgrade the fitness facility. While the sauna is nice it is evident that the fitness equipment is in need of an upgrade and perhaps even relocating the fitness facility to a larger area. There is also a need to be more attentive to the towel and water service in the facility. Lest I end on a negative note allow me to say that even though the fitness facility needed attention it was adequate to meet my daily workout routine needs.
There is no question that the Brook's Hotel is my lodging property of choice for future visits to Dublin. I am truly impressed and most definitely a loyal customer for the Brooks.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.